Job Description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Visa\'s Corporate IT (CIT) organization is adding a Support Specialist for ServiceNow in Bangalore to its People Technology team to help provide support to key stakeholders and solutions within our ServiceNow environment.We have a passion for architecting, designing, building, and connecting software solutions for Visa. Our portfolio includes SaaS and hosted packaged applications such as Workday, ServiceNow, ADP, SmartRecruiters, and some homegrown solutions. We are seeking a talented and motivated Production Support Specialist with experience in ServiceNow HRSD to join our team. In this role, you will be responsible for providing technical support and troubleshooting for our HR Service Delivery platform, ensuring the smooth operation of our HR services and processes.If this sounds exciting, we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us.Essential FunctionsProvide day-to-day production support for the ServiceNow HR Service Delivery (HRSD) platform, including incident management, problem resolution, and service request fulfillment.Collaborate with cross-functional teams to resolve user issues and ensure the timely resolution of technical problems related to HRSD.Monitor system performance and proactively identify and address potential issues or bottlenecks.Develop and maintain system documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.Assist in the implementation of system enhancements, upgrades, and patches, ensuring minimal impact on production systems.Conduct regular system audits to ensure data integrity and compliance with HR policies and regulations.Provide training and guidance to end users on HRSD system functionality and best practices.Stay up-to-date with the latest ServiceNow HRSD features and industry trends to continuously improve system performance and user experience.This a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business need .QualificationsBasic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor\'s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Bachelor\'s degree in computer science, Information Systems, or related field.
• 3+ years of experience in production support, preferably in a ServiceNow HRSD environment.
• Strong knowledge of ServiceNow HR Service Delivery (HRSD) module, including Incident Management, Case Management, and Knowledge Management.
• Experience in troubleshooting and resolving technical issues related to HRSD.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities simultaneously.
• ServiceNow HRSD certification is a plus.
• Strong follow-through, ability to drive to closure and resolution of complex system issues. Excellent problem identification, analysis and solving skills.
• Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global partners, both technical and business users. Active listener, relationship builder, great teammate
• Experience working in Agile environment.

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa