Job Description

What success looks like in this role:

• Job Summary
• The Technical Support Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems. Job responsibilities include:
• Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products.
• Manage escalations to ensure timely and high quality resolution of all issues.
• Monitoring & maintaining availability of customers Lync and Skype for Business infrastructure.
• Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment.
• Write technical articles contributing towards product knowledge base
• Analyze user problems and develop trouble shooting solutions
• Improve existing systems by analyzing areas of modification with a team or individually Maintain systems by monitoring,
• Identifying, and correcting network issues Create technical specifications and best practices
• Update knowledge and skills regularly through in-house and external courses, manuals, and new applications

#LI-UG1You will be successful in this role if you have:B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)

• Cumulative or major GPA of 3.0 or higher
• Sound Knowledge of basic computer science concepts, programming, and Information Systems

Experience:

• Minimum 7 years relevant work experience
• Must have prior experience providing technical support to Enterprise Customers
• Prior exposure to Microsoft Unified Communication Technologies

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys .

Unisys