Job Description

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Systems Analysis Senior AdvisorROLE SUMMARY:Provides hands on system analyst leadership for Behavioral Health and Care Solutions Delivery teams. This individual will be working on several of the largest Technology initiatives for Evernorth targeted at revolutionizing Health Services and Healthcare Delivery system in the United States. The focus of the work is to continue to enhance Evernorths market winning capabilities in the Behavioral Health and Care Solutions space. The Technology strategy is completely aligned to our business strategy and the candidate represents the voice of the customer at the team level, ensuring business, system, functional, and non-functional requirements are fully understood and implemented by the team. They must have strong business skills and experience, with either some experience working with technology teams, or the ability and interest to learn how to work with technology teams. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert.This position will specifically be filling a Systems Analysis Senior Advisor role within Agile/Scrum and the Scaled Agile Framework (SAFe) delivery process. This position will support multiple scrum teams. The System Analyst will be tasked with working with our business partners to understand scope, engage in project requirement meetings, and then decomposing those requirements to define what our assets need to do to accomplish business and program objectives and communicating them to the development teams.This unique role provides the System Analyst with the opportunity to work very closely with business partners as well as with Behavioral Health and Care Solutions development and architecture team members.The solution focuses on enabling this change using the latest technologies and development.RESPONSIBILITIES:

• Works with business/project stakeholders to identify business needs and use that as input into documenting application/system scope and requirements documentation with the goal of ensuring that scope and solutions support short-term and long-term company objectives and needs.
• Collaboratively works with development leads and architects during scope, requirements, and design processes to fully document scope, requirements, and design related to the business need, and estimate work effort to implement scope.
• Prepares detailed business, system, functional, and non-functional requirements documentation that development teams will use to plan, develop, test, and implement application/system functionality.
• Coordinates activities with other technology and business organizations to ensure successful development and implementation of assigned work.
• Direct the team in troubleshooting and problem resolution.
• Identify and drive process improvement opportunities.

• Years experience : 13 -16 years of experience.
• College degree (Bachelor) in related technical/business areas or equivalent work experience.
• Rich experience in healthcare domain, especially in care management and utilization management area.
• Familiarity with agile methodology including SCRUM team leadership.
• Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example.
• Proven experience with development of large-scale enterprise application solutions.
• Strong problem-solving, influencing and critical-thinking skills with the ability to execute with limited information and ambiguity.
• Strong requirements elicitation, gathering, and documentation skills, at business, functional, and technical levels.
• Technical acumen with the ability to translate business needs into technical language and vice versa.
• Strong knowledge in relational databases and no-SQL databases, Restful APIs and one of the languages like Java, Python.
• Strong knowledge in one of the event driven systems like Kafka, IBM MQ or any other system.
• Ability to manage customer requirements and scope discussions; as well as ability to facilitate large groups (in person or over the phone) with little to no intervention. Specifically, work and manage their scrum teams, backlog, and business owner communication independently.
• Ability to lead, guide and drive early scope decomposition and architectural runway.
• Ability to collect and understand application solutions from the team and present as options for business challenges.
• Ability to speak and communicate with the technical team and the business team in their own vernacular and translate concepts between both teams.
• Strong communicator (ability to communicate at all levels), skilled at stakeholder management (setting and managing expectations) and ability to communicate with all levels of the organization.
• Adept at negotiating; able to resolve conflict and adapt to different approaches using a variety of tactics.
• Must have ability to step into complex assignments and is able to negotiate through to successful, appropriate solution gathering consensus, delivering complex solutions incrementally with large teams.
• Must have ability to exercise independent judgment in planning, organizing, and performing analysis tasks. Some independent judgment required in setting priorities of tasks among multiple assigned projects.
• Working knowledge of JIRA agile management application
• Strong time and project management skills.
• Key participants in overarching Enterprise initiatives as well as work tied to enhancing processes and tools.
• Key participants in discussion with key vendors in identifying potential impact of their changes on our systems.
• Helping production support in triaging production issues.
• Answering key questions about system and latest enhancement
• Providing support to all stakeholders by answering their questions and concerns.
• Reviewing high level architecture and providing key inputs.
• Provide high level estimates for upcoming features.

• College degree (MBA)
• Industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt

Evernorth Health Services