Job Description

DescriptionPosition at WebMDHeadquartered in El Segundo, Calif., Internet Brands\xc2\xae is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award- winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands\' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek.WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications. The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites. WebMD\xc2\xae, Medscape\xc2\xae, CME Circle\xc2\xae, Medpulse\xc2\xae, eMedicine\xc2\xae, MedicineNet\xc2\xae, theheart.org\xc2\xae, and RxList\xc2\xae are among the trademarks of WebMD Health Corp. or its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusFor Company details, visit our website: /Education: B.E. Computer Science/IT degree (or any other engineering discipline)Experience: 2-4 yearsWork timings: 12 PM to 9 pm ISTPosition Requirements

• Experience in end-user systems support and maintenance of server/storage/network
• Experience in Gsuite, network and PC operating systems, including Active Directory, Windows 10, and VPN (preferably with FortiToken security key)
• Knowledge or experience on Windows 10/11 , Mac OS, AD/DNS/DHCP troubleshooting, AMC with third party vendor for hardwares and UPS
• Knowledge in Zendesk ticketing system, Bitlocker and File Vault recovery management will be an added advantage
• Experience in collaboration tools such as Google Workspace, RingCentral, or Microsoft Office 365
• Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops will be good to have Knowledge of applicable data privacy practices and laws
• Experience in computer imaging/management tools and management systems
• Certifications in VMware, CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are good to have Ability to plan, organize and document complex system maintenance activities and to configure systems to be consistent with institutional policies/procedures
• Ability to communicate technical/complex information both verbally and in writing
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Excellent communication and interpersonal skills
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed with keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation

• Providing technical support to corporate users to support their front-end devices and maintain user's satisfaction with their IT working environment (local and remote)
• Maintain the front-end IT infrastructure (Desktop/Laptops, Printers, etc.) Should have Laptop/Desktop Troubleshooting skills and ensure their reliability
• Follow and further develop standard helpdesk operating procedures, leads problem-solving efforts often involving both onsite and offshore users
• Establish a strong relationship with the business stakeholders, Senior Desktop Lead, and the Office Manager Assist with process improvements for the Corporate IT User Support Operations
• Conduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights
• Support remote users through a variety of connectivity options like TeamViewer, AnyDesk etc.
• Responsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systems
• Configure End User equipment
• Administer IT equipment, hardware, and software upgrades/refresh

WebMD