Systems Administrator I, Managed Support (network Ops)
Year Chennai, Tamil Nadu, India
Job Description
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Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, were the driven professionals and technology experts companies turn to most to solve their IT challenges. What youll do Support
- Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
- Work with ticketing and monitoring systems
- Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
- Collaborate with teams internally and externally
- Respond to alerts and action or escalate as require
- Coordinate with vendors to troubleshoot, repair, or replace hardware
- 12-hour Shifts are on a rotating schedule to cover 24/7 operation
- Follow ITIL practices regarding incident, problem and change management
- Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
- Document and update technical procedures, administrative processes, configuration management database
- Patching customer environments
- Experience with ticketing and monitoring systems
- Understanding of Windows, Linux, networking, storage, and basic security technology
- Ability to complete security clearances
- A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)
- Ability to work in a 12-hour rotating shift environment
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, youll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self and your best ideas to CDW. Because diverse perspectives bring forth better problem solving and better solutions for our customers on a rapidly evolving technology landscape.
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Job Detail
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Job IdJD3341426
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear