Job Description

Details: Key Responsibilities Responsible for Monitoring the infrastructure of the client. Handling P1 and P2 Incidents. Management of incidents and service requests in ITSM Ticketing tools Like Service now, Remedy etc. Responsible for Monitoring Incidents and Tasks response SLA\'s. Responsible for customizing the reports and dashboard as per requirement. Responsible for Monitoring HRMs room using monitoring tool and portal. Knowledge/Experience Good Knowledge on monitoring tools such as (SCOM, Datadog, Solar winds). Knowledge of Event, Alert, Incident, and Incident life cycle. Basic understanding of audioVisuals or HMRs rooms. Good Knowledge about ServiceNow reports and dashboard. Basic understanding of network. Strong Communication skills. Skills/Qualifications BE BTECH other degrees 6 Months - 1year of Experience in client facing environment. Knowledge of ITIL. Competencies Self-Starter, Leading self Good learner Eye for detail The ability to perform effectively in an environment of rapid and continual changes. Positive attitude. Team player Job Requirements Details: Key Responsibilities Responsible for Monitoring the infrastructure of the client. Handling P1 and P2 Incidents. Management of incidents and service requests in ITSM Ticketing tools Like Service now, Remedy etc. Responsible for Monitoring Incidents and Tasks response SLA\'s. Responsible for customizing the reports and dashboard as per requirement. Responsible for Monitoring HRMs room using monitoring tool and portal. Knowledge/Experience Good Knowledge on monitoring tools such as (SCOM, Datadog, Solar winds). Knowledge of Event, Alert, Incident, and Incident life cycle. Basic understanding of audioVisuals or HMRs rooms. Good Knowledge about ServiceNow reports and dashboard. Basic understanding of network. Strong Communication skills. Skills/Qualifications BE BTECH other degrees 6 Months - 1year of Experience in client facing environment. Knowledge of ITIL. Competencies Self-Starter, Leading self Good learner Eye for detail The ability to perform effectively in an environment of rapid and continual changes. Positive attitude. Team player Pay Range: Based on Experience

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