Job Description

Your IT Future, DeliveredSystem Support Analyst(Open PAN India: Chennai, Bengaluru, Hyderabad, Indore & Mumbai)With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.Digitalization. Simply delivered.
We are passionate about cloud-first reporting and Client Management Suites at IT Services. Our Digital Workspace services are continuously expanding. expanding, and we are looking for a new expert in the field.#DHL #DHLITServices #GreatPlaceGrow together.You will act as the System Support Analyst in Desktop Infra management, focusing on developing and managing reports for internal business partners hosted on Power BI platforms. Support Large Enterprise Desktop Deployment Technologies and Services. You will drive complex technical solutions to improve system compliance and automation. Additionally, you will effectively manage maximum availability and minimise disruption to the Workspace services and ensure that all agreed targets, SLAs, and Metrics are met.Your duties encompass defining data analyst requirements in collaboration with business stakeholders, promoting the standard to internal users, and ensuring timely delivery. Building lasting relationships with key stakeholders, collaborating with cross-functional teams, and cooperating with external service providers are essential aspects of your role, including client inventory, patch management, and application deployment over 250K clients.Ready to embark on the journey? Heres what we are looking for:As a System Support Analyst, having an ETL skillset is a huge plus. Excellent knowledge of Client Management Suite will also be integral to this role.You will manage Reporting and ETL solution, manage end user computer infrastructure for Application Deployment and Patch Management Solutions. You will also support Incident, Problem and Change Management process while having confidence in troubleshooting and problem-solving mindset to maintain and Monitor Microsoft Endpoint Manager and Adaptiva infrastructure. You are required to be on on-call support - rotational basis (24x7, also during the weekend and public holidays) and attend support calls for critical incident handling.You will be using this software in your day-to-day responsibilities; Power BI, MS SQL, SQL Server Integration Service (SSIS), SQL Server Analysis Services (SSAS), Microsoft Endpoint Configuration Manager ( SCCM), Intune and Adaptiva.An array of benefits for you:

• Flexible Work Guidelines.
• Flexible Compensation Structure.
• Global Work cultural & opportunities across geographies.
• Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.

DHL