Job Description

:Job ID: 195527
Required Travel :MinimalLocation: [[reqLocation]]Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customersxe2x80x99 innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providersxe2x80x99 migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.In one sentenceDesign solutions, provide consultancy to business, and manage the operations of computer systems related to UNIX and Windows operating systems, servers, virtualization and cloud technologies.What will your job look like?

• You will build and manage web, virtual, and client server environments for an enterprise environment.
• You will maintain the operations of all virtual, web, and client and server systems to ensure availability.
• You will handle escalations related to any IT service issues of systems and servers, and partner with the other infrastructure teams to troubleshoot and resolve related issues.
• You will leverage optimization techniques to maximize the efficiency of all computer systems.
• You will implement and maintain a systems business impact assessment to prioritize system recovery in the event of failures.
• You will train the technical support team on solving common system-related problems
• You will build and ensure implementation of software standards for operating systems, servers and virtualized infrastructures
• You will work with third-party vendors and consultant on developing system-specific skills
• You will evaluate new technologies to meet business needs or to solve business problems
• You will manage and lead Root Cause Analysis, Lesson Learned and prevention processes to provide a high standard of deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction).
• You will devise and ensure implementation of system policies
• You will perform server performance and capacity management in order to maintain the sizing requirements for customers

All you need is...Main Responsibilities

• Building the next generation of systems infrastructure
• Building and improving the reliability and performance of cloud infrastructure deployed
• Focusing on Infra as Code, automation, cloud operations, availability and performance
• Supporting 24/7 operations, incident management processes

Key responsibilities

• Implement, integrate, automate and operate secure cloud environments using private/public cloud infrastructure and platform services
• Establish new technologies, procedures supporting and enabling the cloud future
• Ongoing operational support & maintenance of the cloud managed services
• Maintain clear and professional documentation
• Ensure implementation complies with Information Security compliance requirements
• Ensure performance and response tuning of systems to SLA requirements
• Ongoing optimization of resource utilization metering and cost management
• Interface with support and business teams in a collaborative way to continuously improve and integrate business enabling solutions

Critical Experience / Skills

• Experience with Python, PHP, java, Perl, Ruby, scripting
• Experience with infra as code implementation
• Experience developing Terraform / CloudFormation templates
• Experience developing and deploying AWS / publis cloud secure environments (account creation, vpc layout and peering, role definition / permission, security hardening, etc.)
• Experience with AWS Operations and Management tools (Direct Connect, cloudwatch, cloudtrails, Service Manager, etc.)
• AWS SysOps level Certification preferred
• Experience with Satellite / Ansible provisioning and maintenance
• Experience with tool flavors enabling auto-provisioning/scaling, end user self-service
• Experience with AWS operational management tools (Infosec, monitor & alert, logging, dashboards, asset management, etc)
• Develop scripts and glue code to integrate components
• Experience and understanding of networking concepts and configuration
• Experience with HCI management tools
• Experience with SDN / virtual network automation and provisioning
• Knowledge of Openshift, microservices, containerization options
• Experience with SRE, agile and iterative delivery methodologies
• Linux / Win / Network administration experience
• Design and develop automation workflows, performing unit tests and conducting reviews to make sure your work is rigorously designed, elegantly coded, and effectively tuned for platform performance, and assessing the overall quality of delivered components
• Collaborate with traditional IT teams for integrated solutions and team knowledge enhancement

Why you will love this job:

• You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization
• You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.
• You will be working on market leading software for the telecommunications industry

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