Job Description

Job Details::Oversees all aspects of quality collaboration with customers from executive level to working level issue management. Understands customer needs and influences new quality requirements for future Intel product quality goals and customer service design.

• Domain expertise in memory PCIE , CPU , BMC (anyone of them)
• X86 architecture ,system debugging and design knowledge.
• Xeon systems technology enabling
• Hardware issue debug, escalation resolution, support.
• Publishing collaterals and presenting customer trainings on DCAI platforms.
• FACR , Returns management support
• Resolving customer production challenges
• Securing early worldwide customer issue support across platform debug and silicon failure analysis functions
• Provides post-sales technical expertise during the installation, implementation and maintenance of DCAI reference platforms
• May be involved in implementing detailed customer installation requirements.
• Ensures that client's needs have been met and that the product/solution is fully functioning according to specification.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Qualifications:

• Experience in Xeon platforms hardware design and validation would be desirable
• Functional Validation , system debugging would be desirable.
• Experience in Hardware issue validation and debug.
• Experience in developing documents and presentations for customers.

Job Type: Experienced HireShift: Shift 1 (India)Primary Location: India, BangaloreAdditional Locations:Business group: The Data Center & Artificial Intelligence Group (DCAI) is at the heart of Intelxe2x80x99s transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologiesxe2x80x94spanning software, processors, storage, I/O, and networking solutionsxe2x80x94that fuel cloud, communications, enterprise, and government data centers around the world.Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of Trust N/AWork Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

Intel