Job Description

JOB Details: The roles and responsibilities of this position include, but are not limited to, the following: Job profile: System admin Flexible shift Job location: Noida sector 63 Candidates must be CCNA certified. ELIGIBILITY CRITERIA B.Sc. in Computer Science, Electrical Engineering or equivalent experience is preferred. 2+ years of systems administration/engineering of voice, network, and contact center systems. Experience with Microsoft Teams Voice Systems is preferred. Basic Understanding IP IVR and Contact Center deployments / integrations. Good Knowledge of Microsoft technologies: Microsoft Active Directory, Group Policy, SQL, Office 365, DHCP, DNS, Print Services, File Services, Web Services, and other common Windows Server roles. Solid understanding in Networking, OSI Model, Routing Protocol OSPF, BGP, RIP EIGRP, LAN WAN management and Firewall Experience with networking including routers, switches, security (MDM), VPN, and VOIP telephony systems. Also, a basic understanding of Cybersecurity is required. Knowledge of integrations between on-prem. Experience with performance tuning and monitoring tools. Experience with business continuity and disaster recovery Ability to work independently, under general supervision and as a part of a team, on several concurrent tasks with changing priorities. Ability to occasionally work on-site outside of normal office hours to accommodate needed maintenance windows and/or respond to emergencies. Relevant certifications (Microsoft, A+ and/or Net+,) are a plus. General: Support infrastructure projects for major upgrades and implementation of new technology systems Working closely with 3rd party technology vendors including managed service providers Provide support in maintenance of documentation to include, but not limited to, hardware and software logistics and asset management inventories, configurations, network charts, and cabling diagrams. Proactively ensure the highest levels of systems performance, infrastructure availability, security, backup, and redundancy strategies Create and maintain comprehensive documentation and policies for infrastructure systems and operations. Troubleshooting, repair and recovery from hardware, software, and service failures. Communication with impacted constituencies and coordination with IT staff during recovery efforts Provide Level 1 support. Adhere to policies, procedures, and technologies to ensure proper Incident, Problem, Change and Release Management activities are performed. System monitoring and maintenance including configuration & security management, patching, automation, hardening and system upgrades. Ensuring overall system and server uptime, availability, reliability, and security Keeping updated, accurate and reliable backups of application and databases Documenting policies and procedures Troubleshooting server-side issues as they arise and Basic Knowledge of Azure Cloud and its Services. Telephony: Maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers. Perform level up to 3 daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues. Design, implement and support the functionality of the VOIP, SIP circuits assuring availability and QOS SLAs are met to ensure highest level of voice quality. Administration of all voice platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management of IVR Deliver telecom engineering services associated with the planning, deployment, installation, administration and management of telecom data and VoIP networks. Participate in planning, design, configuration, implementation and deployment of selected software and hardware technology solutions in an Enterprise environment. This will include both new systems as well as upgrades to existing solutions. Maximize telecommunication infrastructure performance by monitoring utilization, data flow, latency, troubleshooting infrastructure problems and outages, scheduling upgrades, and collaborating with network and system administrators on infrastructure optimization. Network: Serve as point of contact and Subject Matter Expert to self-managed services that manages our local area networks (LANs), wide area networks (WANs), network segments, wireless, firewalls, and other data communication systems. Oversee and coordinate networking related changes including new installations, upgrades, and retirement of network systems. Oversee relationship with our Internet Service Providers including installations, disconnects, billing, and contacts.

Expertia AI Technologies