Job Description

:ServiceNow Senior Developer/Tech Lead:Roles & Responsibilities include:

• At least 8+ years of experience in ITSM, ITBM, HRSD Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out.

At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment * Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)

• Works with internal process managers and ServiceNow administrators to implement and support all ServiceNow modules
• Sound knowledge of Service Now application(s) integration with third party systems/applications.
• Ability to take initiative to identify the work required and either organising, facilitating or performing the work
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
• Participates in the configuration of new applications or suites during planning, development, and rollout phases
• Contributes to the strategic development of new platform customizations, as needed, based on customer needs
• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
• Lead, mentor and manage team of ServiceNow support analyst and engineers.
• Oversee the resolution of technical incident and service request within the SLA.
• Ensure root cause analysis (RCA) for recurring incidents and implement preventive measures.

Skills Required:

• Should be able to lead and manage a team.
• Hands-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs.
• Able to understand & parse XML, JSON and other data formats.
• Understanding of HTML, CSS, AngularJS, Bootstrap coding.
• Experience on server side, client side & service portal way of coding of ServiceNow.
• Certification: Must have
• ServiceNow Admin Certified.
• ServiceNow Implementation specialist in ITSM.
• ITIL Foundation.

ServiceNow - IT Service Management

Wipro