Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.Job Title: System EngineerPurpose of job:To implement, manage, maintain and monitor Information and Communication Technology (ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable BCMS staff to have access to meet objectives, business needs, strategy, and to enable target audience to access appropriate information on our products and servicesMain opportunities/challenges for this roleAccountabilities, responsibilities, and main duties:Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.

• Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services
• Provide Local IT support to staff in 24 x 7 environment
• Responsible for IT inventory management
• Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action.
• Ensure daily backups of all servers including conducting test restores
• Ensure GTI systems with approved IT updates and software (IT software compliance)
• Ensure restricted access to server room and physical security of IT equipment\'s.
• BCP management from IT support prospective

Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.

• Coordinate with Global IS and process teams for IT operations
• Ensure timely first & second level of support as per the pre-defined SLA\\OLA.
• Escalate any problems/issues to relevant teams as required and follow up.
• Vendor Coordination for appropriate and timely IT support in place
• Raise IT procurement request on demand with adherence to British Council procurement policies

Key RelationshipInternal- Line Manager & HODExternal-Customers, Region & Country finance.Qualifications - GraduateRole specific knowledge and experienceMinimum/essentialExpert with an IT experience on desktop support and server administration. Networking and providing technical and business application support.Familiar to ITIL- Incident management processFurther InformationPay Band - 4Contract Type - FTCDepartment/Country- GSS General Management (Local IT)/ India - NoidaClosing Date (Time) - 7 June 24 (IST -23:59)A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

British Council