Job Description

JOB DESCRIPTION The System Engineer (SE) is responsible for effective provisioning, installation/configuration, operation, documentation and maintenance of systems hardware, software and related infrastructure. This role may also be the first point of contact for user, workstation, and ICT support within one of Novotech\'s branch offices. The SE participates in technical research and development to enable continuing innovation of Novotech IT systems and infrastructure. This individual ensures that system hardware, operating systems, software systems, cloud services and related IT procedures comply with all relevant requirements and policies. This individual will support the helpdesk team in triaging issues and will be responsible for any issues that the helpdesk team escalates to the systems team. This SE will work with both the Senior Systems Engineer and IT Systems & Infrastructure Manager with technical issues in the initiation and planning phases of key IT and company projects. These activities include the definition of needs, benefits, and technical strategy research & development within the project life cycle technical analysis and design and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development to production by performing operations activities within the project life cycle. Minimum Qualifications & Experience: . Proven experience as a System Administrator/ IT Generalist. . Excellent communication skills. . SharePoint design and administration. . Exchange administration. . Office 365, ADFS, DirSync and Microsoft Azure administration. . VMware vSphere and ESXi deployment and administration. . Windows 2012-2019, Active Directory, GPO, OU management. . Microsoft, ISO 27001 or ITIL accreditations desirable. . Basic Oracle DBA skills. . IT security experience with a good awareness of penetration and vulnerability. . Experience working within an information security framework. Responsibilities: The responsibilities will vary day to day and may include: . Engineering of solutions for various project and operational needs. . Install new / rebuild existing virtual or physical servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. . Install and configure systems such as supports infrastructure applications or Asset Management applications. . Develop and maintain installation and configuration procedures. . Contribute to and maintain system standards. . Research and recommend innovative, and where possible automated approaches for system administration tasks. . Identify approaches that leverage our resources and provide economies of scale. . Maintain network documentation by recording network faults, user request and inventory as required. Operations and Support . Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled. jobs such as backups. . Ensure a secure networking environment by monitoring and reporting security breaches and any unauthorized data access. . Installing and managing workstations / servers / telephony systems to meet needs of end users and business requirements. . Identifying the hardware and software needed to provide solutions to user problems. . Resolving computer and telephony related problems by providing telephone, face-to-face and online support to users. . Allocating and connecting users to networks and providing initial training in facilities and applications. . Making sure users can use the equipment, by providing personal tuition and self-help instructions. . Perform regular security monitoring to identify any possible intrusions. . Ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. . Create, change, and delete user accounts per request. . Provide Tier 2/other support per request from helpdesk and external customers. Investigate and troubleshoot issues. . Repair and recover from hardware or software failures using established DR procedures. Assist in coordinating and communicate with impacted. Maintenance . Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary. . Upgrade and configure system software that supports Asset Management applications per project or operational needs. . Maintain operational, configuration, or other procedures. . Perform periodic performance reporting to support capacity planning. . Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. . Monitor network traffic / performance during different workflow periods to configure and optimize performance. . Maintain data Centre environmental and monitoring equipment. Working Conditions/Physical Effort: . Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. . No regular travel required. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.

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