Job Description

DESCRIPTION Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWR&R) at Amazon.com. WW RR&S is an agile, innovative organization dedicated to \'making zero happen\' to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon\'s commitment to deliver on the Climate Pledge (Net Zero Carbon) - \'the 4 Zeros\'. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns and recommerce. Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use we invent new channels to give products a second life we develop world-class product support to help customers love what they buy we pilot smarter product evaluations we work from the customer backward to find ways to make the return experience remarkably delightful and easy and we do it all while scrutinizing our business with laser focus. Primary responsibilities of System Development Engineer include automation and tool development, troubleshooting and diagnosing systemic and infrastructure issues, fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth\'s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Knowledge of at least one modern programming language such as C, C++, Java, or Perl - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience tools for automation (building, testing, releasing or monitoring) PREFERRED QUALIFICATIONS - Knowledge of and proficiency in the use of Python scripting language - Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems

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