Job Description

:We are now looking for an experienced and qualified candidate with the main mission to work as System Co-ordinator.Mission : To provide value added services for Attachment division assigned to him/her related to DFN and Windchill site maintenance and development. Managing 1-2 projects ensuring quality, on time delivery efficiently with an objective of achieving customer satisfaction according to the set procedures and guidelines as applicable. Complying with all the required company policies and values.Your main responsibilities in this role will be:

• User addition using active directory
• Administration & Digital Architecture of Project Portfolio Management (PPM) Platform
• Handling modules in for different R&D processes within the platform
• Customization of one pager automated reports using linkages to data points and design layouts
• Support and communication with PPM platform providers.
• Responsible for analyzing and categorizing the tickets for maintenance and development of the platform.
• Would need to resolve the ticket for End User within SLA defined.
• Responsible to create Knowledge documents in for resolution of ticket.
• Responsible for providing Training to End-Users when needed using documentation and online coaching.
• Collaborate with platform provider to find solutions for tickets.
• Ensure improved End User experience and achieve improved user satisfaction.

Educational and Work Experience:

• Bachelor\'s degree in engineering/Management
• Tools related to Remote Desktop Session
• Good Knowledge of MS Office (Word, Excel and PowerPoint)
• User Interface using existing graphical tools
• Knowledge of working with Virtual Machines.
• Fluent in English Language both written and verbal.
• Good Communication Skills
• Digital intellect to handle several cloud-based management platforms
• SharePoint Site Creation and Management
• Integration of third-party systems (PLM, M3, JIRA & DF)
• Project management and process development exposure

Personality Requirement:

• Enthusiastic, positive minded and able to work well in an international client environment
• Good interpersonal, communication and analytical skills
• Self-starter and goal oriented
• Attention to details and strong inclination to learn
• Team player - open-minded and flexible

Location:This position is located in Bangalore, India.In this recruitment process we review applications continuously. Welcome with your application as soon as possible, but no later than 27th September 2024.United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

Epiroc