Job Description

Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
This is a developing level engineering position focused on design, development, troubleshooting, and analysis of Syniverse products. The System Analyst Technology is responsible for defining, participating in, and supporting all required testing activities to ensure all testing process controls are adhered to and completed in a timely manner.•


Some of What You'll Do
Primary Duties and Responsibilities:
Analyze and Design• Understand the Project domain and architecture
• Understand the requirement and design/approach related to the project tasks assigned to the individual.
• Consult with other cross functional teams, customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
• Possess good knowledge Product Architecture and DB Architecture
• Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
• Possess good Product functional knowledge to the System level


Develop• Develop and unit test the system as per design and plan.
• Create / develop and execution of the unit test cases.
• Execute Development Integration Testing.
• Assisting peers in product and systems technical details, management of issues and all aspects of the respective role
• Possess/Gain good Domain knowledge
• Adaptation to the various Syniverse tools
• Software testing and creation and maintenance of documentation
• Coordinate installation of Software System/Releases/Builds
• Ability to work from functional specifications to write test plans.
• Analyze, develop, and manage test cases using HP Test tools.
• Consult with Development and Production Support to identify test data.


Troubleshoot• Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
• Should manage issues of differing stages of investigation and priority with Inputs from team members
• Properly diagnose test results and document product defects.
• Setup test environment and follow release notes to install product releases and fixes.
• Execute Automation Test Scripts and Test cases and initiate modifications if necessary.
• Provide daily test statuses on testing progress and issues.


Process• Adherence to the defined process
• Provide inputs to approach document, development integration test cases.
• Individual status reports
• Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services. Execute post release health checks
• Timely escalations, follow-ups and responses
• Adherence to Technical and Process Documentation as per project requirements
• Possess good knowledge on Various environments(Dev, QA), setup and configuration
• Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
• Prepare reports or correspondence concerning project specifications, activities, or status.

• Software Engineer will have the following added responsibilities:
• End to End System level presentation/knowledge
• Provide inputs to approach document, design document, impact analysis document, proof of concept and requirement analysis


Job Requirements:
Associate Software Engineer-II• 2-3 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development or products testing and Quality Assurance
• Responsible for dealing with International/Domestic Clients
• Working experience in coding, testing, supporting, troubleshooting.



Knowledge Requirements• Working knowledge of Java, J2EE, UNIX, Oracle Database and SQL
• Ability to communicate status updates to project team and management
• Ability to work independently as well as Team
• Good communication skills
• Required Interpersonal Skills
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
• Strong troubleshooting and error analysis skills.



Software Engineer• Minimum 3-5 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development or products testing and Quality Assurance
• Working technical experience with designing, building, installing, in coding, testing, supporting, troubleshooting, configuring, and supporting Unix servers and storage servers and management software
• The ability to build strategic relationships within the organization and with all levels.



Knowledge Requirements• Working knowledge of UNIX and SQL
• Ability to communicate status updates to project team and management
• Good communication skills
• Required Interpersonal Skills
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
• Strong troubleshooting and error analysis skills
• Ability to independently troubleshoot.
•


Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.