Job Information
Industry
IT Services
City
Gurgaon Kty.
State/Province
Haryana
Country
India
Zip/Postal Code
122001
Requirements
• Experience in Airline reservation systems (e.g. Navitaire New Skies), Digital systems (B2C/B2B websites, mobile), Distribution systems (GDS/Codeshare/Interline/API), Payment systems (Payment gateways/portals) , and Departure Control Systems (e.g. Navitaire)
• Excellent analytical and problem solving skills, with attention to detail
• Excellent technical skills with understanding of software development concepts and databases (SQLs)
• Proven knowledge and experience in providing application and technical support
• Experience in IT Service Management (ITIL) framework and methodologies
• Excellent commercial understanding, e.g. from business studies or work experience
• Experience with project work and process analysis
• Good communication skills both written and verbal; Able to communicate to all levels of the organisation.
• Demonstrated ability to work under pressure
Airline (especially low cost carrier) / travel industry experience is beneficial, but not essential
• Preferrable skills
• Knowledge and understanding of aviation & travel technologies
• New Skies Systems Knowledg
Nice to have skills:
• Previous Service Desk or L1/L2 support experience
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