Job Description

Role Summary:

Client interfacing and client handling for all tickets and projects for US Cloud, In-house data centers. Have an opportunity to learn and perform all level 1, 2 & 3 work. Great learning and growth. Virtualization, Cloud, AWS technologies. Hyper V and Vmware extensively used. Live production issues. Capability to perform on the edge. Passion to resolve issues.

Responsibilities:

Maintaining and administrating computer networks and related computing environment including system software, application software, hardware and configuration.

Dealing and handling, various system and server related issues physically and remotely.

Performing Ticket based operations for our international clients.

Providing the assistance over remote as a technical expert to international clients.

Working as a Kaseya expert and provide solution to any issue occurred while maintaining the server and workstations through Kaseya.

Communicating with the client and providing them the required information as a technical expert.

Dealing with the issues related to the Microsoft applications, computer applications and other system software's and providing the fix.

Protecting data, software and hardware by coordinating, planning and implementing network security measures.

Troubleshooting, diagnosing and resolving hardware, software and other network and system problems.

Replacing faulty network hardware component when required.

Maintain configuring and monitoring virus protection software and email applications.

Operating the master consoles to monitor the performance of network and computer systems.

Designing, configuring and testing networking software, computer hardware and operating system software.

Training or certification in CCNA, CCNP or MCSA (any one) Mandatory.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person