Job Description

:

• Provide day to day local
emote desktop support,
• Should be able to work in 24•7 Shift
• Receive inbound calls, and manage remote calls
• Troubleshoot and document steps performed to resolve challenges with hardware,
• Software and application issues in a ticketing system.
• support and apply desktop fault resolution for the approved application suite.
• Thorough knowledge on Windows 10 and above Operating system
• Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues
• Troubleshoot and fix hardware related calls for various Laptops, Desktop, printers and other peripherals
• Good knowldege for troubleshooting LAN related issues
• Ideal candidate should have 2-3 Years' experience in Windows Desktop support.

Roles & Responsibilities :

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot, Windows 10 and and above desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assignement.

Additional Requirement:
Prefered to have Knowledge/certificate on CCNA or equivanent / MCP or MCSAKnowledge/Certificate on ITIL V3 and above

Job Type: Full-time

Job Type: Full-time

Pay: ?300,000.00 - ?500,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• total work: 3 years (Required)

Work Location: In person

Speak with the employer
+91 9372453166