Job Description

Requirements:

o5+ years working in a Helpdesk or System Support Admin role

o3 years working with Active Directory (AD) Hybrid

o3+ years of Microsoft 365 Management experience

3+ years of Microsoft Entra ID and Intune experience o 1-3 years of Microsoft Entra ID Conditional Access experience
oAbility to diagnose and resolve technical issues remotely and on-premises

oWorking knowledge of troubleshooting basic to complex hardware issues

oWorking knowledge of troubleshooting basic network (bandwidth/connectivity) issues

oExcellent communication skills

Responsibilities:

oProvide remote technical support and solutions across multiple companies, networks and domains to end users.

oResolve applications, networking, PC, and peripheral issues.

oResponsible for hardware/software setup and configuration. This includes imaging laptops.

oMicrosoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.)

oAssist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment.

oPurchase, track and maintain inventory of IT equipment

oAdministration of voice and data communications

oMaintain support documentation, including technical configuration information and process flows.

oResolve issues working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators.

oSolve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.

Job Type: Full-time

Pay: ?300,000.00 - ?1,200,000.00 per year

Benefits:

Paid sick time Paid time off
Schedule:

Night shift
Supplemental Pay:

Overtime pay Shift allowance
Ability to commute/relocate:

Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Location:

Bangalore City, Karnataka (Preferred)
Work Location: In person

Speak with the employer

+91 9663782429
Expected Start Date: 04/03/2025