Job Description

UWorld is a worldwide leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations. We are seeking a Desktop engineer who is passionate about managing, maintaining, and monitoring the on-premises and cloud-based infrastructure. If you are looking for a small and dynamic team environment with a rapidly growing company, then this is a great time to join us. Qualifications: Minimum Experience: 4+ years of overall System Administration experience Experience in Office 365 Fortinet appliances and services are highly preferred Knowledge, Skills, and Abilities: Ability to manage Azure Active Directory, including GPO Knowledge of printers, PCs, and other user-based computer hardware, software, and operating systems (Windows & MAC) Knowledge on hardening systems and applications to meet regulatory and security requirements Experience in VLAN management, LAN, WAN, firewall, router, switch, VPN WiFi, etc Strong knowledge of DHCP, DNS, HTTP, LDAP, SMTP, TLS, SNMP, ICMP, SSH, RDP, and Telnet Strong knowledge of IPS (Intrusion Prevention System) and IDS (Intrusion Detection System) Experience in assembling desktops, laptops, and Network-based mechanical skills for assembly and maintenance of servers and other network equipment Telecommunications knowledge including VoIP Experience in Software, hardware inventory/Asset management, CCTV cameras, and biometrics management Experience in setting up the machines and software installations using a centralized repository Troubleshooting experience in Windows, MAC, and Mobile devices Knowledge of data backup software and recovery methods Job Responsibilities: Maintain network infrastructure and corresponding systems 24 X 7 Maintain and install network hardware and software, including, firewalls, routers, switches, servers (primarily Windows), and virtualization operating software, storage, and peripherals Provide root cause analysis and review IT metrics to maintain quality control Restore data to servers and user directories as needed Harden and maintain security on servers, network infrastructure, and supporting technologies Maintain complete infrastructure change documentation and ensure management authorization is obtained prior to any changes to network configurations, hardware, software, or operating systems Provide direct user computer assistance when directed Continue to obtain training and knowledge on an ongoing basis and share information with other IT Support staff Demonstrate a complete working knowledge of our disaster recovery procedures, locations, and vendor support Provide weekend after-hours support on a rotational basis with other IT Support staff Assist with IT Support Help Desk technical questions, research, training, and direct user assistance as needed Help with hardware/software repairs and troubleshooting on workstations as needed Other duties as assigned Soft Skills: Working proficiency and communication skills in verbal and written English Excellent attention to detail and organization skills and ability to articulate ideas clearly and concisely Ability to work effectively within a changing environment that is going through high growth Exceptional follow-through, personal drive, and ability to understand direction and feedback

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