Job Description

Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
technician activities in accordance with internal polices and service level agreements.
Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7
Career Level - IC2



Work involves some problem solving with assistance and guidance. Understands and


applies company policies and procedures.


Supports day to day hardware maintenance and readily implements repairs for known


failure modes in servers and network equipment.


Basic knowledge on operating system, hardware and network fundamentals, concepts,


repair & diagnosis.


Basic knowledge of datacenter design, including electrical and cooling plant & operations


Ability to work independently and as part of a team, evaluating issues and taking


appropriate actions to resolve them.


Solid knowledge of datacenter design, including electrical and cooling plant & operation


Solid knowledge on operating system, hardware and network fundamentals, concepts,


repair & diagnosis.


Prioritizes work based on severity, identifies and provides remediation feedback in


defined processes.


Good level of spoken English language is required.