Job Description

:The Oracle Health Sciences Applications suite leads the market for pharmaceutical, biotechnology and medical device research applications in the rapidly expanding life sciences industry. These products provide integrated services to control and automate the drug and medical device development process. They consistently improve data quality and cut months off the clinical trials phase of research, benefiting thousands of lives by bringing better, safer drugs and medical devices to market sooner.AMS (Application Management Services) team is a group of highly motivated and dedicated people from some of the best universities and clinical trials industry who provide 24/7 support to the production customer systems in a DevOps model. We value intangibles like initiative, creativity and innovation. AMS engineers work with cutting-edge technologies and interact seamlessly with our internal cross-functional teams like product engineering, industry-expert SMEs of product management, product strategy and customer support team.To learn more about the Health Sciences product suites, visitRequirements

• Hands-on experience in Automation scripting knowledge (Chef, Perl, Python, and Unix Shell Scripting etc.) is highly preferred - with the mindset of building automated processes wherever possible as part of the system
• Prior experience working in DevOps model
• Working knowledge with IaaC tools like Dockers, Kubernetes, Terraform and Ansible will be a plus
• Hands-on experience on Weblogic, IIS, OBIEE, OEM are fundamental for the role
• Good Knowledge of Unix / Linux OS including managing/monitoring various processes, the overall health of OS / File systems etc.
• Good knowledge of Windows Server OS and its functions including managing IIS, registry, various services etc.
• Good knowledge of Windows Server OS and Linux OS patching best practices and SCCM
• Hands-on experience in all both Windows and Linux OS
• Hands-on experience and proficiency in knowledge of SQL, Oracle Database is desirable
• Awareness and knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles with Familiarity with deployment automation tools such as Chef, Ansible etc.
• Awareness of principles and hands-on experience on CI/CD and tools like GIT, Jenkins is important
• Incidence management and root cause analysis
• Some preferred Certification(s) :

• CCNA(Cisco Certified Network Associate Routing & Switching)
• MCSE (Microsoft Certified Solutions Expert)
• RHCE (Red Hat Certified Engineer)
• RHCSA (Red Hat Certified System Administrator)
• OEL (Oracle Linux Certification), LPI Certification Programs
• CISP (Certified Information Security Professional)
• ITIL (Information Technology Infrastructure Library)
• Lean Six SIGMA certification
• Cloud provider certifications of OCI (preferred)
• The ability to work any of the three shifts 24*7 (Including Night Shift) to meet the business need is required to support production systems operations is critical
• The ability to resolve and troubleshoot the issues reported from customers during the respective shifts is an absolute need during outages in the customer application production environments
• Should have worked on any ticketing tools (Remedy, CX)

Qualifications:

• BS/MS in Engineering/Computer Science or equivalent.
• Total 6-8 years of experience in IT Operations & Application Support
• Possess strong technical skills in automation, troubleshooting, problem-solving in the Windows, Linux server environments to support applications
• Knowledge in Oracle RDBMS, any specific application-level language working knowledge is always helpful
• Experience in automation scripting knowledge (Perl, Python, and Unix Shell Scripting etc.) is a great advantage
• Strong experience in SQL, database tuning, capacity planning based on the performance of the application is a plus
• Passion for solving complex problems actively that delights the customers
• Possess good organizational and communication skills with a Can Do attitude
• Ability to handle multiple tasks in parallel, proactive, self-motivated, detail-oriented and organized
• Strong & excellent verbal and written communication skills and ability to dive in and learn complex systems
• The ability to adapt to a fast-paced, changing environment and to provide technical skills support to the team with high collaboration is key

Career Level - IC2Responsibilities:The Oracle Health Sciences Applications suite leads the market for pharmaceutical, biotechnology and medical device research applications in the rapidly expanding life sciences industry. These products provide integrated services to control and automate the drug and medical device development process. They consistently improve data quality and cut months off the clinical trials phase of research, benefiting thousands of lives by bringing better, safer drugs and medical devices to market sooner.AMS (Application Management Services) team is a group of highly motivated and dedicated people from some of the best universities and clinical trials industry who provide 24/7 support to the production customer systems in a DevOps model. We value intangibles like initiative, creativity and innovation. AMS engineers work with cutting-edge technologies and interact seamlessly with our internal cross-functional teams like product engineering, industry-expert SMEs of product management, product strategy and customer support team.To learn more about the Health Sciences product suites, visitRequirements

• Hands-on experience in Automation scripting knowledge (Chef, Perl, Python, and Unix Shell Scripting etc.) is highly preferred - with the mindset of building automated processes wherever possible as part of the system
• Prior experience working in DevOps model
• Working knowledge with IaaC tools like Dockers, Kubernetes, Terraform and Ansible will be a plus
• Hands-on experience on Weblogic, IIS, OBIEE, OEM are fundamental for the role
• Good Knowledge of Unix / Linux OS including managing/monitoring various processes, the overall health of OS / File systems etc.
• Good knowledge of Windows Server OS and its functions including managing IIS, registry, various services etc.
• Good knowledge of Windows Server OS and Linux OS patching best practices and SCCM
• Hands-on experience in all both Windows and Linux OS
• Hands-on experience and proficiency in knowledge of SQL, Oracle Database is desirable
• Awareness and knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles with Familiarity with deployment automation tools such as Chef, Ansible etc.
• Awareness of principles and hands-on experience on CI/CD and tools like GIT, Jenkins is important
• Incidence management and root cause analysis
• Some preferred Certification(s) :

• CCNA(Cisco Certified Network Associate Routing & Switching)
• MCSE (Microsoft Certified Solutions Expert)
• RHCE (Red Hat Certified Engineer)
• RHCSA (Red Hat Certified System Administrator)
• OEL (Oracle Linux Certification), LPI Certification Programs
• CISP (Certified Information Security Professional)
• ITIL (Information Technology Infrastructure Library)
• Lean Six SIGMA certification
• Cloud provider certifications of OCI (preferred)
• The ability to work any of the three shifts 24*7 (Including Night Shift) to meet the business need is required to support production systems operations is critical
• The ability to resolve and troubleshoot the issues reported from customers during the respective shifts is an absolute need during outages in the customer application production environments
• Should have worked on any ticketing tools (Remedy, CX)

Qualifications:

• BS/MS in Engineering/Computer Science or equivalent.
• Total 6-8 years of experience in IT Operations & Application Support
• Possess strong technical skills in automation, troubleshooting, problem-solving in the Windows, Linux server environments to support applications
• Knowledge in Oracle RDBMS, any specific application-level language working knowledge is always helpful
• Experience in automation scripting knowledge (Perl, Python, and Unix Shell Scripting etc.) is a great advantage
• Strong experience in SQL, database tuning, capacity planning based on the performance of the application is a plus
• Passion for solving complex problems actively that delights the customers
• Possess good organizational and communication skills with a Can Do attitude
• Ability to handle multiple tasks in parallel, proactive, self-motivated, detail-oriented and organized
• Strong & excellent verbal and written communication skills and ability to dive in and learn complex systems
• The ability to adapt to a fast-paced, changing environment and to provide technical skills support to the team with high collaboration is key

About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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