Job Description

Noventiq is hiring! Noventiq\xe2\x80\x99s story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn\'t just apply to our customers, it\xe2\x80\x99s how we feel about everyone who works with us. Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers\xe2\x80\x99 businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions. With a turnover of US$ 1.1 billion in the fiscal year of 2021, Noventiq is currently one of the fastest growing companies in the sector. Noventiq\xe2\x80\x99s growth is underpinned by its three-dimensional strategy to expand its geography, portfolio and sales channels. The strategy is supported by Noventiq\'s active approach to M&As, enabling the company to take advantage of the ongoing consolidation in the industry. Noventiq\'s 3900 employees work in almost 60 countries throughout Asia, Latin America, Eastern Europe and Africa\xe2\x80\x94markets with significant growth potential. Job Overview: The IT Help Desk Engineer is responsible for providing technical support to employees and customers. They will work closely with other IT professionals to resolve computer-related issues and ensure that all systems are functioning properly. What you\'ll do:

• Provide technical support to employees and customers via phone, email
• Rotational shifts in 24x7 model (5 day working)
• Experience working on ITIL based tools like Manage Engine Service desk, FreshService etc for managing day to day work
• Understanding of SLA\xe2\x80\x99s
• Diagnose and resolve computer hardware and software issues
• Document and track IT helpdesk tickets
• Escalate complex issues to senior IT staff
• Train and mentor new IT helpdesk technicians
• Stay up-to-date on the latest IT technologies and trends

• Bachelor\'s degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in providing technical support to end users
• Proficient in Microsoft Windows operating systems
• Familiarity with other software applications, such as Microsoft Office Suite and web browsers
• Excellent communication, problem-solving, and customer service skills
• Ability to work independently and as part of a team.

• Insurance \xe2\x80\x93 Group Medical Coverage, Group Personal Accident, Group Term Life Insurance
• Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives
• Maternity and Paternity Leaves
• Company Sponsored Certification Program
• Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs
• Quarterly Performance Feedback Sessions
• Savings, Investments and Retirement Benefits
• Flexible Work Hours, Work from Home, Remote Working, Hybrid Working
• Company Onsite / Fun Events