Job Description

The JD for production support is as below:
Number of positions: 2Location: Preferably Chennai (though can be remote wfh)Working Hours: In 2 weekly rotation shifts ( 9 am \xe2\x80\x93 5 pm and 4 pm \xe2\x80\x93 12 midnight), may have to
stretch shift in case of any Severity 1 incidents or during DR drill.Scope of Work:To help enhance and maintain/support Bank\xe2\x80\x99s Card Switch applications. As part of a collaborative
multi-discipline team helping to shape the Bank\xe2\x80\x99s future, you will help deliver diverse development
initiatives to maintain and enhance Bank\xe2\x80\x99s ability to execute card transactions reliably, safely, and
securely.
\xc2\xb7 Play a central role in the enhancement of the card processing system.
\xc2\xb7 Maintain the quality of service expected to Bank\xe2\x80\x99s customers by being committed to solving the occasional tricky payment problems that can occur in the complex world of payments.
\xc2\xb7 Proactively providing technical expertise, being hands-on and helping the team make technical decisions.
\xc2\xb7 Contributing to the evolution of architecture and design of the technology stack.
\xc2\xb7 Contributing to the ongoing improvement of processes, tools, and methodology to help the whole team deliver.
\xc2\xb7 Cultivating a culture of growth and continuous improvement of your craft, as well as sharing your knowledge with the team.What will you bring?We know not everyone will bring all of the skills and experience, and we are focused on people
bringing a growth mindset to their approach to work. Some of the skills we are looking for are below:\xc2\xb7 Java
\xc2\xb7 SQL
\xc2\xb7 Strong problem solving skills.
\xc2\xb7 Card scheme mandate experience (especially Visa, Mastercard, and UPI).
\xc2\xb7 Payments knowledge and experience, preferably in ASEAN if available
\xc2\xb7 Experience in card switching applications such as NCR Authentic.
\xc2\xb7 Experience in transaction processing systems.
\xc2\xb7 Experience in production support of critical systems.
\xc2\xb7 Understanding and experience of ITSM processes and use of ticketing tools like JIRA and Service Now. ATM Processing knowledge Patience and perseverance to overcome challenges and solve problems.
\xc2\xb7 Ability to work in a tight team environment remotely from offshore (India) while interacting with the onsite team of the Bank.
\xc2\xb7 Being comfortable with ambiguity and being able to adapt in a constantly evolving environment.Experience: 3+ years in production support of payment switch applications like preferably NCR Authentic (or other Switch applications like Lucis Tango, ACI BASE24, FIS, etc)
Notice Period \xe2\x80\x93 immediate to 30 DaysInterested candidate can share resumes on vijaya.k@cielhr.com

Ciel HR