Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team\'s hybrid work schedule requirements.Who We Are:
Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a highly variable ecosystem that requires flexible, reliable, and resilient systems to operate efficiently.The Marketing Technology team builds the global engine for the world\'s leading online home destination, powering customer acquisition, retention and relationship management touching hundreds of millions of consumers. We\'re looking for an Support Software Engineer III for our internally facing customer success team to help speed adoption and enhance support of our in-house communications platform. This team works closely with internal customers throughout Wayfair to serve as a first responder to technical and non-technical issues, implement and customize platform configurations, and train users.Support Software Engineer III will support duties for the Communications Platform streaming event-based system called GrayMatter and other related messaging tools such as our Batch communications tool; design support procedures and service-level agreements; and assist departmental leadership in reporting and stakeholder management.There are many opportunities for automation within this team\'s processes, and the possibility to expand support beyond the Platform to other areas within our MarTech organization.What You\'ll Do:
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