Service & Support Engineer \xe2\x80\x93 2 openings Qualification: B. Tech/B.E. - Electrical, Electronics/Telecommunication/Mechatronics, or Any Specialization with Computers, BCA, MCA, BE -IT, BE-CE. Experience: 1-3 years of Service & support in IT/ Automation/ Relevant. Job Location: Changodar, Ahmedabad Qualification: - Work Experience as Technical Support Engineer, IT Help Desk Technician, or similar role - Good verbal & written communication skills - Good Problem Solving & Relationship management skills - Ability to diagnose and troubleshoot basic technical issues - Ready for site visits : - Demonstration/Installation/Commissioning of Machine and System. - Installation, deployment, and testing of our custom developed software & equipment. - Training of Application and equipment - Provide customers a software technical support to resolve their issues. (Over call/remotely or on-site) - Research and identify solutions for software and hardware issues and resolve. - Client coordination for Troubleshooting of issues related to applications, equipment or databases. - Properly escalate unresolved issues to appropriate internal teams - Ensure all clients\xe2\x80\x99 issues are logged, Prepare accurate and timely reports for that. - Should build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. - Basic Knowledge of SQL Server. - knowledge of pharmaceutical serialization and vision Inspection would be an advantage Job Type: Full-time Salary: 15,000.00 - 30,000.00 per month Work Location: In person Speak with the employer
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