Support Officer Special Project (crm)

Year    New Delhi, India

Job Description


Details:Mission and objectives:The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does \xe2\x80\x94 in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children\xe2\x80\x99s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life \xe2\x80\x94 in its social, political, economic, civic and cultural dimensions \xe2\x80\x94 her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society\xe2\x80\x99s most disadvantaged citizens \xe2\x80\x94 addressing inequity \xe2\x80\x94 not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.In recent years, UNICEF\xe2\x80\x99s work to support the unique needs of young people has gained momentum, as the challenges facing them have come more sharply into view. UNICEF is committed to deliver for all children and adolescents through its overall impact goal of \xe2\x80\x98realizing the rights of every child, especially the most disadvantaged.Building on the current work with, and for, adolescents, in line with the United Nations Youth Strategy, UNICEF is developing a new global partnership, Generation Unlimited (GenU), which is dedicated to expanding opportunity for young people from ages 10 to 24 years. Max-imising the potential of the United Nations system, Governments, Civil Society Organizations and the private sector, and of young people themselves, GenU is focused on finding new ways to ensure that every young person is in school, undergoing formal or informal learning or training, or is employed by 2030. The focus will be on reaching those in the greatest danger of being left behind: including girls, the poor, young people with disabilities or on the move, or affected by conflict and natural disasters.Context:The India version of GenU has been named YuWaah! It signifies catalytic partnerships to un-leash the potential of adolescents and young people. YuWaah has been designed to allow co-creation of solutions that are relevant and scalable for ensuring that young people in India have opportunity and choices for learning; have avenues and spaces for functional and voca-tional training, and can choose between employment and entrepreneurship which are acces-sible locally.YuWaah is a partnership platform founded by UNICEF. The UNV will help in implementing a Customer Relationship Management ( CRM) project in YuWaah to create a 360 degree view of partners. More about CRM can be read here.Task description:Under the direct supervision of Program Manager- Yuwaah, the UN University Volunteer will undertake the following tasks:

  • Understand the requirement of the organization and document it
  • Support in identification of the most suitable CRM solution by secondary research and then reaching out to potential solution providers
  • Support in procedural aspects of signing up a contract with the provider
  • Assist in configuring the program along with the service provider
  • Upload legacy data on the CRM
  • Support in training and roll out of the CRM
Furthermore, UN Volunteers are required to:
  • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for in-stance in events that mark International Volunteer Day);
  • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
  • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
  • Contribute articles/write-ups on field experiences and submit them for UNV publica-tions/websites, newsletters, press releases, etc.;
  • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
  • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.
Requirements:or demonstrated interest in computer programming/data analytics
  • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, vol-unteer work, internship) would be highly regarded;
Competencies and values:\xe2\x98\x92 Accountability
\xe2\x98\x92 Commitment and Motivation
\xe2\x98\x92 Commitment to Continuous Learning
\xe2\x98\x92 Communication
\xe2\x98\x92 Ethics and Values
\xe2\x98\x92 Integrity
\xe2\x98\x92 Planning and Organizing
\xe2\x98\x92 Professionalism
\xe2\x98\x92 Respect for Diversity
\xe2\x98\x92 Working in TeamsArea(s) of expertise:
  • Information technology
Required education level:Bachelor degree or equivalentOther information: New Delhi, as a duty station, presents a dynamic and diverse environment. The living conditions in this vibrant metropolis offer a mix of cultural richness, historical significance, and modern amenities. The city provides various housing options, catering to different preferences and needs. New Delhi\'s cosmopolitan atmosphere allows for easy integration into its multicultural society. While the city boasts a range of international schools, medical facilities, and recreational opportunities, it is essential to be mindful of factors such as air quality and traffic congestion. Additionally, due diligence is essential, especially when it comes to being cautious with street food and water.

United Nations

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Job Detail

  • Job Id
    JD3456381
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New Delhi, India
  • Education
    Not mentioned
  • Experience
    Year