Job Description

You Lead the Way. We\'ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\'ll learn and grow as we help you create a career journey that\'s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\'ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company\'s success. Together, we\'ll win as a team, striving to uphold our and powerful backing promise to provide the world\'s best customer experience every day. And we\'ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Function Description: The Network & Acquirer Solutions (NAS) acts on behalf of the Enterprise (agnostic to Issuer and Acquirer) to develop and enable products and capabilities for the American Express Global Network (AEGN). The Network Settlement Solutions team within NAS, is primarily responsible for transferring funds between American Express (AXP) and GNS Partners or ATM Service Providers, managing the related contractual fees, and resolving ATM billing discrepancies or Disputes. Purpose of the Role The aim of the Settlement Solutions Team is to provide an exceptional service experience to our GNS and ATM Business Partners and to be a Centre of Excellence for settlement solutions related to these internal or external partners. Analyst, Network Settlement Solutions, whose role is to support key Network Settlement processes including monitoring the integrity of ATM Platform financial processes, correcting ATM billing errors and resolving Disputes, generating related financial adjustments between Issuers and Service Providers, raising and keying accounting entries, reconciliation of balance sheet accounts. Required to collaborate with the ATM Settlement Operations team based in Burgess Hill to ensure a seamless Two-Centre strategy. Responsibilities: Drive Transformation and Process Improvements within the process consistently identifying opportunities to improve and drive forward initiatives related to servicing quality, TAT and ATM business In-depth knowledge on the processes related to ATM Follow up with key linkages to deliver on operational expertise, outstanding inputs, Customer Query Management Delivery of critical settlements and reconciling the partner transaction level reports to the internal authorization reports for ATM partners Person should have excellent Knowledge on ATM business and process linkage would be preferred Support SOX Testing requirements and Internal Audit requests and ensure Nil observations Support BCP Planning and Testing, participate in any other BCP exercise as per NAS critical BCP plan The person should independently be able to handle queries from teams like Controllership, GFO and Audit Groups Must be able to meet deadlines to provide quality customer service and ensure business targets are met with the minimum possible exposure Maintain 100% control & compliance matrix for the ATM Settlements Business High levels of Confidence to independently translate matrix relationships Solid Communication Skills, Both Written and Verbal, With Internal and External Customers Ability to work within a team environment and with diverse team members Critical Factors to Success: Full time B. Com / Or Specialization in Commerce stream Good knowledge of Oracle General Ledger system and Experience in posting multi-currency and inter-unit journal entries Get up to speed quickly and gain a good understanding of NSO Business and broad knowledge of ATM Settlements process Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities Proficient communicator with constructive written and verbal communication with a high level of customer focus Good Teamwork ethic and Drive Results though Collaboration Accuracy levels at a high standard Computer literate (MS Word, Excel) Good understanding of spreadsheet controls Ability to recognize opportunities for process improvements and proactively drive change forward Flexible and engaging team member with the ability to adapt to a constantly changing environment Should have tenured 12 months or more in current role position Minimum Qualifications Full time B. Com / Or Specialization in Commerce stream. Functional Skills/Capabilities: Finance Operations Accounting Analytics Communication Problem Solving Knowledge of Platforms: Straight to Bank Salesforce Axiom Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities At American Express, you\'ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company\'s success. Together, we\'ll win as a team, striving to uphold our and powerful backing promise to provide the world\'s best customer experience every day. And we\'ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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