Job Description

Job Title: Support Executive

Responsibilities:

• Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
• Provide customer support through phone and Mails.
• Collaborate with other departments to resolve customer issues promptly.
• Serve as a primary point of contact for customer support and complaints.
• Proactively identify, investigate, and resolve recurring customer support issues.
• Maintain accurate documentation and records of customer interactions.
• Take understanding of the Application developed by the company and provide training to the clients.
• Proactively gather and utilize customer feedback and suggestions to improve service.
• Review customer satisfaction reports to ensure high levels of support satisfaction.
• Contribute to the development and enhancement of customer support processes.
• Collaborate with IT teams to address technical issues reported by customers.
• Verify accuracy and consistency of customer requests.

Additional Qualifications:

• Graduation (Bachelor's degree) in any field.
• Proficiency in Microsoft Excel and Microsoft Outlook (or similar mail systems).
• Knowledge of payroll systems and basic accounting principles would be advantageous.
• Experienced candidates would be preferred.

Conclusion: The role of a Support Executive at Maxus Technologies Pvt. Ltd. is pivotal in maintaining positive client relationships and driving client loyalty through exceptional support services. Candidates with the specified qualifications and skills will contribute significantly to the company's success and are encouraged to apply. Maxus Technologies Pvt. Ltd. is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Types: Full-time, Permanent

Pay: ?10,277.87 - ?34,075.60 per month

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Experience:

• total work: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Marol, Mumbai, Maharashtra (Preferred)

Work Location: In person