Support Executive
Year Mansarovar, Jaipur, Rajasthan, India
Job Description
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Job Proflie- Support Executive Qulification - Graduate Fresher also apply Good communication skills salary - Up to 20k Location - Mansarover, jaipur Job Summary- A Customer Care Executive, also known as a Customer Service Representative or Customer Support Executive, is responsible for managing customer inquiries and resolving issues related to a company\'s products or services. Here are some key responsibilities and skills associated with this role: Responsibilities
- Handling Inquiries:
- Respond to customer questions via phone, email, chat, or social media.
- Provide information about products, services, policies, and procedures.
- Issue Resolution:
- Identify customer problems and find appropriate solutions.
- Escalate complex issues to higher-level support or relevant departments.
- Customer Engagement:
- Build and maintain positive relationships with customers.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Documentation:
- Record details of customer interactions, inquiries, complaints, and actions taken.
- Maintain accurate and up-to-date customer records in the company\'s CRM system.
- Feedback Management:
- Collect and report customer feedback to help improve products, services, and processes.
- Participate in training sessions to stay updated on product and service changes.
- Day shift
- Night shift
- UK shift
- US shift
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3307632
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMansarovar, Jaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear