Job Description

customer care support executive for an e-commerce company" is a frontline employee responsible for directly interacting with online customers, addressing their inquiries, resolving issues related to orders, returns, product information, and overall shopping experience through various communication channels like email, phone, and live chat, aiming to maintain customer satisfaction and loyalty within an online retail environment

Key responsibilities may include:

Order management:

Assisting customers with placing orders, tracking shipments, updating delivery details, and handling order cancellations.

Product information:

Providing accurate information about products, features, availability, and pricing.

Customer service inquiries:

Answering questions about returns, exchanges, refunds, and payment methods.

Complaint resolution:

Investigating and addressing customer complaints regarding damaged items, incorrect orders, or delivery issues.

Technical support:

Troubleshooting basic technical issues related to the online shopping platform.

Customer relationship building:

Engaging with customers in a friendly and helpful manner to build positive relationships.

Escalation management:

Identifying complex issues and escalating them to relevant departments for further resolution.

Required skills:

Excellent communication skills, both verbal and written Strong problem-solving abilities to effectively handle customer concern. Detail-oriented to ensure accurate information is provided Patience and empathy to handle customer frustrations Ability to work under pressure and meet deadlines
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Shift:

Day shift
Work Days:

Weekend only
Work Location: In person