Support Executive Job In Surat

Year Surat, Gujarat, India

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We are looking for a talented Software Support Executive for the leading IT Company based in Surat.

Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external
implementation support for iDentixweb Pvt. Ltd.
Customer support on live chat, call, mail and remote session
Product Training to clients
Bind to achieve 100% customer satisfaction for support provided to them
Should have knowledge on email, web application, e-commerce
Identifying and resolving technical issues
Providing technical support to clients when required
Managing ticketed query system
Self-motivated, ready to go for working in rotational shift, overtime
Must have enthusiasm and hunger to learn the things related to work, proactive for self-training
Should provide high availability as and when required
Doing troubleshooting and solving queries
Taking customers feedback
Customer satisfaction and retention
Maintaining proper records of your work

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