Position: L2.5 Application Support Engineer
Location: Noida & Gurgaon
The Internet of Things (IoT) is transforming industries by connecting billions of devices worldwide. At Aeris, we are at the forefront of this revolution, providing essential connectivity and platform services for Fortune 500 companies. Our commitment to excellence spans across energy, transportation, healthcare, and automotive sectors. Aeris is a trusted partner in the Connected Car space, working with leading automotive OEMs such as Volkswagen, Mitsubishi, and Mazda.Role Overview
We are seeking a skilled L2.5 Application Support Engineer to bridge the gap between Level 2 (L2) customer support and Level 3 (L3) engineering. This role involves diagnosing and resolving complex technical issues, ensuring the stability of mission-critical systems, and working collaboratively across support and development teams. You will handle escalated issues, interact directly with customer technical teams, and provide operational support to maintain system uptime and performance.
Key Responsibilities
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