Position at NICE
Job Purpose:
Frontline contact for the company's customers (end customers and business partners). This is a great opportunity for someone looking to enhance and improve their current level of skill and experience in a Technical Support environment. This will be accomplished by providing top notch technical support for our products to resolve system malfunctioning, answer questions, training to enable self-service, verification of information etc... Customers request assistance via many channels including, phone, email, and web (NICESupport).
This is a global function and therefore customers' language and culture can vary from case to case.
Successful candidates will have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigation and either resolve the customer's issue or redirect/escalate to the correct tier / group within the organization
Role & Responsibilities * Working in 9 hour shifts weekdays and on call on weekends answering customers' calls.
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