Job Description

DESCRIPTION

The APub Support Engineering team will provide tier 2&3 services production support and will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, Java based projects

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more Digital products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

About the team
Amazon Publishing is a leading trade publisher of fiction, nonfiction, and children\'s books with a mission to empower outstanding storytellers and connect them with readers worldwide. We publish emerging, bestselling and critically-acclaimed authors in digital, print, and audio formats. With Amazon\'s drive for innovation and passion for books, we merge technology and art to support our authors and help their stories change the world.
This is the team that invents, builds, and maintains demand products within Amazon Publishing (APub), Amazon\'s publishing company. Our flagship products include Amazon First Reads, a program offering Prime members a free book each month from an editor-curated selection of new releases; and Amazon Original Stories, a program featuring original short content from recognizable authors. Books that start in these programs often become bestsellers in Amazon\'s bookstore and are reader favorites in programs like Kindle Unlimited and Prime Reading.
Amazon First Reads (AFR) is a core reading benefit in Prime, with a global subscriber base of 10MM customers. Prime members can choose a free book each month in AFR from an editor-curated selection of new releases.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- B.E. in Computer Science or a related field.
- Knowledge of programming, Operating System and Data structures concepts preferred
- Comfortable communicating cross-functionally and across management levels in formal and informal settings
- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.
- Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs

PREFERRED QUALIFICATIONS

- Development Experience in Java. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
- Comfortable communicating cross-functionally and across management levels in formal and informal settings
- Demonstrated experience in Perl, Python or shell scripts, a sound understanding of web technologies.
- Detailed knowledge of the UNIX/Linux operating system and tools
- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- Demonstrated skill and passion for problem solving and operational excellence.

Amazon