Support Coordinator/qa
Job Description
Qualification: BCA B Tech Graduate with any specialization.
Experience: 1-2 years
Employment Type: Full time - Contractual
Skills: Good Knowledge of the below skills:
+ Good Communication skills.
+ Expertise in handling the end users.
+ Understanding the technical / functional requirements.
+ Understanding of MYSQL database concept.
+ Good knowledge of IT System & Operations.
+ Experience in help desk support.
+ Strong presentation and interpersonal skills.
+ Strong in making reports & analytics on helpdesk tickets.
Roles & Responsibilities:
+ Providing the L1 support to all the users, raising complaints on the IT helpdesk.
+ Act as link between the End user and the Development team.
+ Troubleshoot & resolve the fronent level issues.
+ Maintain the log of all the complaints.
+ Raising the code level bugs to the development team.
+ Understanding the user requirement and taking it further for discussion.
+ Testing of all the bugs, resolved by the developers.
+ Testing of all the new development work.
+ Testing the newly released versions in UAT, before making them LIVE.
To Apply for this job send your updated resume on career@balbharati.org with the subject: "Resume for the post of Support Coordinator/QA ".
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Job Detail
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Job IdJD3393973
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear