Job Description

Technical Cordinator is for people who love to help. It is a customer facing job, where you get to talk to clients and help them with solutions for their requirements. From Installation to Service Requests, all of is the responsibility of Technical Department, where all interactions are through the technical coordinator. It is a very fun position if you like to solve problems and are patient. You will also be the point of contact for every engineer in the company and will help them with the information they need from clients and vendors respectively. Lastly, you will be coordinating with other departments in the company for scheduling of engineers, payments & so on.

Below is a list of tasks directly under your responsibility.
1. Customer Support Handling
- Through Phone - Through Email - Through Visitors - Through Other Departments
2. Escalation of Service Request
3. Installation Scheduling & Support
- From Pre installation (Requision) to Post installation (WC Emails)
4. Engineer Scheduling - For all types of services.
5. AMC Management (From quote to every month execution).
6. Sub contractors for Service & Installation
7.Store Co-ordination
8. Co-ordination with principle
9. Online Support
10. Data Bank ( CP Installation, Principal Tech Support)
11. Demo Material Arrangement
12.Audit

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,500.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift
• Fixed shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Expected Start Date: 11/11/2024