Job Description

Support Consultant - German speaking

Are you a Support Consultant with a strong customer focus? Join us and to solve the challenging problems of our customers!

As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners and colleagues worldwide.

We are not just your support team, we do way more than that. Clients (B2B) call me when they find a bug in their Planon-software. This can be a really complex problem, of it could be something that a support consultant can solve.

We are large enough to provide exciting career opportunities and small enough to appreciate individual contributions. You are in charge of your own career.

More than 95% of all calls are solved within the unit. We work closely together with the Development Department, which processes all software changes. India Hyderabad Customer Services - Customer Support

Profile

Our mission is to provide software solutions that enable our customers to effectively solve their challenges - which is no easy task. To fulfill our mission, you will need to be entrepreneurial, customer-oriented and analytical.

You successfully fulfilled your role by:

• Answering questions/advising on possible solutions to problems and providing possible workarounds
• Analyzing software errors, documenting them, and then forwarding them to Development
• Recording reports in the reporting system
• Monitoring the progress of reports and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active \xe2\x80\x9cownership\xe2\x80\x9d is also expected
• Helping think through quality improvements for processes, procedures and the information supply with regard to completing reports
• First point of contact for internal and external questions concerning Planon software and services.
• Maintaining contact with customers who require attention.
• Experience in resolving tickets using ITIL concepts implementing Incident management, Problem management, and Change Management.
• Has a good functional understanding of the products that worked
• Analyzing logs and finding out the Root cause of the issue and ensuring permanent resolution
• Help the customer in installing / Upgrade process of Planon software
• Escalating the issues to various teams in the bank for resolution of issues based on priority & business criticality

Our ideal candidate meets the following criteria:

• Bachelor\'s or master\'s degree and at least 3 years of relevant work experience*
• Strong IT affinity and ITIL knowledge are a plus
• A bachelor\'s or master\'s degree
• Experience in complex software support e.g. ERP, CRM
• Experience working with Distributed Teams
• Excellent knowledge of the German and English languages (any other language is a big plus)

We are eager to get to know you, regardless of your level of experience. Our ideal consultant is an expert who enjoys sharing their knowledge with others and supporting them in an advisory

We offer

Our Support team offers challenging functions that consist of interfaces with real estate, finance and IT. In short: varied work in a dynamic and inspiring working environment. We work in small teams with short communication lines.

Even though the finish may be breathtaking, we believe the journey creates the best memories and learning moments. Outside your comfort zone is where the magic happens. How much fun is that? We celebrate our success in many ways - from sharing compliments and large team events to spare time initiatives that help our people become more than just employees.

We are large enough to offer exciting career opportunities

and small enough to recognize your individual contribution.

You are the director of your own career.

We also think that being part of a successful team should be fun! Planon is an open, friendly place to work and we often celebrate our achievements with our colleagues through large team events and activities.

Benefits: https://www.workatplanon.com/en/discover-planon/employee-benefits/benefits-india.html

Apply now and find out how enjoyable working at Planon can be!

For more information, please check out: http://www.planonsoftware.com

Curious to find out how enjoyable working at Planon can be?

Apply now!

No agencies, please. Only personal applications will be considered.

Response within 10 working days.

Planon