Job Description

Company ProfileOverviewSince year 2003, Oceaneerings India Center has been an integral part of operations for Oceaneerings robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety, Security & Environment (HSSE).Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.Position SummaryPosition Summary and LocationThis position is office based, primarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.Duties & ResponsibilitiesDuties and Responsibilities\xc2\xbf Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution.\xc2\xbf Operate in 24x7 rotational shifts.\xc2\xbf Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI.\xc2\xbf Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure)\xc2\xbf Document, track and monitor issues to ensure timely resolution of service center tickets.\xc2\xbf Prepares reports and dashboards using the data on IT tickets.\xc2\xbf Follows standard support procedure in emailing customers, responding to calls, ticket documentation and other communication.\xc2\xbf Maintains call log history for statistical analysis and performance measurement purposes.Supervisory ResponsibilitiesThis position has/does not have direct supervisory responsibilities.Reporting Relationship\xc2\xb7 Reports to Manager in Global Service CenterQualificationsQualificationsRequired\xc2\xbf Bachelors degree, preferably in computer science, or equivalent education and experience.\xc2\xbf 1-3 years of IT support experience and/or call center experience (Windows 10/11/Linux Support).\xc2\xbf Good problem-solving skills and attention to detail.\xc2\xbf Excellent communication skills in English language.\xc2\xbf Able to work independently, & willing to work in rotational shifts.Desired\xc2\xbf Microsoft, Cisco and ITIL certifications.Knowledge, Skills, Abilities, and Other Characteristics (Optional)\xc2\xbf Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365\xc2\xbf Teamwork & Interpersonal skills\xc2\xbf Analytical, problem solving & decision-making skills.\xc2\xbf Organizing & planning skills\xc2\xbf Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Closing StatementWorking ConditionsThis position is considered OFFICE WORK which is characterized as follows.\xc2\xbf Almost exclusively indoors during the day and occasionally at night\xc2\xbf Occasional exposure to airborne dust in the workplace\xc2\xbf Work surface is stable (flat)Career DevelopmentIn addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.Equal Opportunity InclusionOceaneering provides equal employment opportunity to all applicants.

Oceaneering International