Supply Chain Operations ? Invoice Processing Lead As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients? best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life. Citi?s Supply Chain Operations (SCO) delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader Chief Operating Office (COO) organization. Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals. Job Purpose: The SCO Invoice Processing Lead is a senior level managerial role that reports to the Regional SCO Operations Head and is responsible for ensuring all Invoice Processing related functions are consistent across all SCO CSC locations. The Invoicing Processing Lead position drives the global standard procedures for the end-to-end operations process centered on the usage of the Procure to Pay system and the guidelines and enforcement of the Citi Expense Management Policy. In addition to managing the global standards and the functional team staff and operations to meet or exceed service commitments, the position also requires close partnership with SCO?s System Ops, Third Party Utility, Risk and Control teams, Citi Finance, ICRM, and various Citi Business Units (CRS, Legal Operations, HRSS). The position also will determine and drive the strategy for the further development of electronic invoice processing focused on efficiency and controls. Specifically, this role:

• Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.
• Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards
• Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary
• Defines and executes the global process strategic agenda, including: Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics) Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Ops on the design and implementation of solutions, including coordination of UAT testing as required Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements Supporting Region SCO Leads and Region SCO Ops Heads with subject matter expertise to solve regional/local escalations, addressing root causes and tracking issues to closure Training SCO Ops staff to better assimilate and adhere to global standards

• Co-designs global Capacity Plans with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations? productivity efficiency and effectiveness
• Co-defines Ops team?s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on
• Embeds a culture of coaching staff whilst actively monitoring and assessing peoples? development needs and training opportunities
• Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews
• Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures
• Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Ops Heads, coordinating its testing periodically to ensure systems? and teams? readiness
• Builds and maintains relationships with Global Process Owners, Region SCO Leads, and Region SCO Ops Heads, in an effort to constantly refine, improve and share working best practices globally
• Supports and actively engages in SCO?s Global VOE initiatives

Qualifications:

• Operations and people management experience, preferably across multiple regions
• Strong knowledge of end-to-end P2P Invoicing processes including understanding of the PO requisition process
• Deep knowledge of the Citi Expense Management Policy
• Understanding of Tax accounting/regulation including local Country requirements
• Knowledgeable in P2P system.
• Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
• Proficient in Microsoft Office

Skills and Competencies:

• Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration
• Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability
• Excellent interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
• Advanced change management and implementation skills to drive process standardization in a multi-cultural, cross-product environment
• Proven problem-solving and root issue dimensioning capability,
• Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment
• Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
• Ability to manage ambiguity and multiple priorities across stakeholders
• Proven strategic thinking and tactical and execution across multi-geographical teams
• Expert time and task management competencies with exceptional attention to detail
• Ability to analyze and positively respond to issues ensuring that the end-to-end process is not adversely impacted

Education and Experience:

• Bachelors degree, Masters degree preferred
• 18+ years of experience in a purchase to pay/accounts payable role with some experience in management.

Apply to join the world?s most global bank and discover the true extent of your capabilities! NOTE: This role is available to be based in all existing Citi Supply Chain Operations CSC locations (Dalian, Tampa, Budapest, Costa Rica and Chennai) - Job Family Group: Operations - Management Operations - Job Family: Management Leadership - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi?) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting