Job Description

Company Name: VARITE India Private LimitedAbout The Client:
A British multinational alcoholic beverage company, with its headquarters in London, England. It operates from 132 sites around the world. It is a major distributor of Scotch whisky and other spirits. Distilleries owned by Client produce 40% of all Scotch whisky with over 24 brands.About The Job:

• To ensure accurate and timely resolutions provided on cases received, via phone, email or chat from vendors/internal Client employees and ensuring end to end SSH goals/KPI\xe2\x80\x99s are met.
• To be the first point of contact for any queries or service requests in Source to Pay.

Essential Job Functions:

• Ensure timely and accurate resolution are provided to requestors that log cases with SSH.
• Assist and help vendors/Client employees resolve queries.
• Ensure Quality and accuracy of all responses are of the highest order.
• Follow up on cases that are pending and require resolution.
• Coordinate among various teams to ensure resolution is provided in a timely manner.
• Take complete ownership of cases and ensure KPI\xe2\x80\x99s are met.
• Ensure all other critical queries are monitored and responded to without delay.
• Ensure all the relevant SSH controls are operated and adhered to in their area of work.
• Maintaining and enriching the knowledge base, creating an active repository of case management resolutions

Qualifications:

• University graduate, BCom, BBA, BBM

Experience

• 4 to 7 years\xe2\x80\x99 experience in a Service desk role in accounting/STP/PTP department of a large, reputable commercial organisation
• Fluent in Spoken and written English
• Query and issues resolution/management
• Queue Management
• Escalation Management
• Customer care and team player
• Conversant with Purchase to Pay SAP application

Essential Skills:

• Excellent Communication skills \xe2\x80\x93 Business Communication and Email Etiquette\xe2\x80\x99s (Reading and Written)
• Customer Centric Behaviour/Customer Focused & Driven
• Strong Service Desk Experience
• Good understanding of AP process
• Understand Invoice processing and Vendor reconciliation process.
• Understanding of accounting
• Team Player and Ability to think differently.
• Email queue management

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitUnlock Rewards: Refer Candidates and Earn.
If you\'re not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you\'ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Varite