Job Description

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The Supplier Experience Tower is responsible for ensuring that the Source To Pay processes - spanning Sourcing, Ordering, Invoicing and Payment activities, across Tactical Procurement, PTP, and T&E process areas - are operating optimally & efficiently, are optimally led and drive value for Diageo, as well as ensuring the control agenda (SOX compliance) across all areas.

The Supplier Experience Strategy & Enablement team is responsible for leading & delivering the STP elements of Diageo\xe2\x80\x99s Project Portfolio, including supporting the expansion of the Shared Services/STP Tower footprint across existing and new service lines. Diageo\xe2\x80\x99s Project Portfolio will include Transition Projects, SBM Projects and Local/Regional/Global Process Improvements, spanning all applications and processes within the STP scope - including COUPA, SAP and Concur. The STP Governance/ Transformation team will lead & deliver these Projects using the PACE Agile methodology

The Process SME is part of this team and is responsible for providing Business Analysis and Subject Matter Expertise to deliver against Diageo\xe2\x80\x99s Project Portfolio \xe2\x80\x93 typically through analyse and design.

The role requires good system and E2E STP process understanding, Governance/critical metric framework requisite for STP, Compliance, SOX controls and will work closely with the Supplier Experience management team. The SME will also be a business partner with STP Service Delivery and STP Systems teams across the STP global landscape. The role will also require good relationships with key partners across the markets at all levels.

The role requires good leadership capabilities in the field of taking ownership, inspiring changes, visibility and partner management due to the nature of the supported markets.

Interpersonal Context

Global Business Operations is a multi-functional shared service centre that is leading DIAGEO-wide transactions across various regions. Processes in scope are: Consumer to Cash, Source to Pay, Financial Control, Planning & Reporting, and Treasury. Business Services is a multicultural, multi-language environment.

Market Complexity

The Supplier Experience Strategy & Enablement team has a global remit across STP Systems & Processes servicing most of Diageo\xe2\x80\x99s markets and users across all regions including Europe, NAM, LAC, Africa and APAC.

Relationships:

• Cross Business: Global, Regional and In-market Teams, Global IS Community including Programme/Project teams, Project partners as well as other Process teams (Financial Control, E2E Commercial, Data).
• Internal: STP Service Delivery, STP Governance, STP Systems Admin teams across Budapest, Bogota, Bangalore and Manila.
• External: 3rd Party IS Service providers (eg. Infosys, TCS)

These relationships will encompass people based in a variety of locations and across multiple cultures, languages and time-zones.

Leadership Responsibilities

The role is responsible for supporting the efficient delivery of Diageo\xe2\x80\x99s Project Portfolio & internal Improvement Pipeline.

The following leadership standards apply:

• Lead people for success - provide support to colleagues
• Be authentic - build good relationships across the STP landscape at all levels
• Find Solutions \xe2\x80\x93 Be imaginative in finding solutions to issues & move them to action
• Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company and our reputation.
• Consistently Deliver Great Performance \xe2\x80\x93 Work with your Manager to define clear priorities & objectives. Demonstrate brilliant execution
• Grow Yourself - Develop and apply self-awareness, grow your capability and experience

Responsibilities

The Supplier Experience Governance Procurement Process Lead (L5B) is responsible for:

• Ownership of Improve Agenda globally for Procurement Transformation
• Supporting the Manager to deliver the current & future project portfolio with impact
• Providing Business Analysis & SME input to efficiently deliver Projects
• Ensuring Project Delivery is aligned to the STP Global Process Framework
• Support transformation of the existing Global Procurement process with their knowledge of the outstanding, fit for purpose process\xe2\x80\x99
• Support Transitions with task split validation, documentation review, knowledge sharing
• Support in ensuring the Procurement transformation agenda is embedded and process gaps are analysed and fed into process excellence strategy
• Support the STP Process Excellence agenda through process improvement, standardisation, simplification and automation
• Support standardisation and move to the COE model for global sourcing process streamlining & optimisation, effective resource utilization and global standardized ways of working
• Individual Contributor role though will need to work alongside various business partners
• Effective Business Partnering with Key Stakeholders across Diageo to ensure the insights into their projects & change requirements

The job holder may be guided by their immediate outstanding and perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile

Top Accountability

• Have a customer centric approach and deign thinking ability to focus on bringing outstanding customer experience for the Procurement Transformation
• Introduce process simplification and automation initiatives
• Transition new scope of services
• Review Sourcing and SAP Order standardization processes

Delivery of STP related projects assigned:

• Gap analysis is aligned, reviewed & approved
• Future design is robust, aligns to STP Global Process Framework & is reviewed and approved

Support delivery of STP process improvement pipeline:

• Input to & support delivery of the STP Improvement Pipeline
• Understand the future Process Framework of STP

Supporting team in knowledge gaps:

• Provide support to colleagues when required

Champion Compliance agenda across ALL STP Systems & Process

• Ensure all CARM requirements are met for new process designs

Qualifications and Experience Required

• Shown 14-16 years of experience 1in Procurement Transformation & Operations
• Experience with source to pay Processes and driving continuous improvement is a must
• Expertise in Sourcing and Procurement Platforms - Coupa, Ariba, Salesforce, CSO etc
• Proficient in contract management knowledge
• PG degree in Finance or Business
• Six Sigma Belt Certified is an add on.
• Knowledge of STP Governance framework, Controls and Key performance indicators
• Proficient in leading Analyse & Design phases of a project
• Basic People and Project Management skills
• Proficient in working with remote teams. Good experience of building, developing and sustaining relationships with key partners
• Able to work proactively and efficiently in cross functional and distributed team at all levels in an organisation
• Flexible on shift timings / Flexible Working options / Travel requirements/ Per Local Policy/ Some travel may be required but not extensive.

Worker Type : Regular

Primary Location: Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date : 2023-02-02

Diageo