Job Description

: : Experience 8 to 10 years in Field service , technical support for UPS / Inverter/
Qualifications Diploma/ Degree in Electrical / Electronics
Roles & Responsibilities Managing the Repairs centre - Monitoring the Repairs centre performance and ensuring compliance to the standards (Inventory recovery, Repairs TAT, Quality of repairs)
Managing the Escalations and support the regions by providing the technical support and solutions
Analysis of field failures and preparing the RCA reports
Discussion with the customer on the RCA. Onsite meeting with customer as per demand.
Monitoring the Partner training activities conducted by regions and H.O. Designing a training module in colaboration with the Training Academy.
Monitoring the Audit findings of the Partners and ensuring the Partners are adhering to the standards
On-site visits for escalated cases.
Participating in the Gate review meetings in the NPD process
Service review of the product at the Design Validation stage
Should be well versed in Microsoft Excell and powerpoint
Interaction with the Business Partners and zonal service team
Technical Skills & Product knowledge Good Knowledge of Electricals ,UPS Systems, Inverters troubleshooting, circuit diagrams analysis
Industry PowerAbout the Team:Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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