Job Description

Job Title: Supervisor
Experience: 2 - 3 years
Location: Pune

Interested candidates can share their resume on 9372473986 (WhatsApp) or on tanvi.b@gminfotech.in

Key Responsibilities:

• Team Supervision: Lead and motivate front-line staff, assign tasks, and monitor performance to ensure smooth and efficient operations.
• Customer Service Management: Ensure high-quality customer service by resolving guest complaints and addressing issues promptly.
• Operational Efficiency: Oversee order accuracy, service speed, and cleanliness in both the dining area and kitchen. Ensure adherence to hygiene and food safety standards.
• Inventory Management: Monitor inventory levels, manage stock rotation, and ensure timely supply replenishment to avoid shortages or waste.
• Shift Management: Manage shift schedules, ensure optimal staff coverage during peak hours, and handle any staffing issues as they arise.
• Reporting & Communication: Provide daily operational reports to the Restaurant Manager, including staff performance, customer feedback, and any service issues.

Skills & Competencies:

• Strong leadership and team management skills
• Excellent communication (English & Hindi) and problem-solving abilities
• Ability to multitask and manage a fast-paced work environment
• Knowledge of QSR operations and POS systems
• Attention to detail and strong organizational skills

Qualifications:

• Diploma or degree in Hospitality, Business, or related field (preferred)
• Previous experience in a supervisory or team leader role within a QSR or fast-paced environment
• Familiarity with food safety, hygiene, and health regulations

Job Type: Full-time

Pay: ?18,000.00 - ?26,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• Team Supervisor: 2 years (Required)
• Shift management: 2 years (Required)
• Floor Supervisor: 2 years (Required)
• Hotel Industry / Hospitality: 2 years (Required)

Work Location: In person