Job Description

Location(s)Bengaluru, KarnatakaCompanyKoch Global ServicesCareer FieldInformation Systems & TechnologyJob Number160488Your JobThe Supervisor - IT Infrastructure will bring passion for driving continuous improvement in process efficiency and effectiveness for the expansion of the network support organization in Bangalore India. The ideal candidate will possess the skills and knowledge sought below but, of equal importance, he or she will be self-motivated, possess a positive attitude, and be a creative thinker. Working effectively with cross-functional teams is crucial for success.The ideal candidate will have prior experience supervising a team of infrastructure/cloud support professionalsOur TeamWe are seeking an innovative, forward-thinking Supervisor - IT Infrastructure to advance and implement key strategies in support of our vision. Koch Global Services (KGS) is the global solutions provider for Koch Industries. We serve more than 130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGS rapidly scales up its operations in India, it\'s employees will get opportunities to carve out a career path for themselves within the organizationWhat You Will Do

• Manage the Infrastructure Operations Team with integrity. Select, develop and retain the right people. Acquire, share, and apply knowledge. Motivate each employee.

• Give support to the engineers on the team to ensure services are fulfilling the Customer expectations in the timings defined

• Partner with global leaders to continue to meet the milestones and objectives of the team.

• Drive the innovation and experimentation on the team for long term success.

• Operate autonomously to drive actions based on strategic alignment to the team\'s long-term vision

• Continually evaluate and improve processes and procedures to maximize team efficiencies

• Partner with other service owners, team leaders and peers to improve processes and identify new service opportunities

• Continuously learn our Company\'s Culture and grow its application across the global team

• Identify, assess and work to close gaps in each team member\'s development areas to allow them to contribute at progressively higher levels

• Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner.

Who You Are (Basic Qualifications)

• Proven track record in IT infrastructure operations leadership which includes network and security & hosting experience.

• Experience in leadership roles to manage a minimum team size of close to 8-12 member

• Strong Sense of ownership and accountability

• Strong administrative & prioritization skills while being strategic in nature.

• Mindset towards identifying automation and process optimization opportunities.

• Good understanding of incident management, change management and problem management.

• Strong relationship building skill while being an effective communicator with the operating businesses.

• Experience working in a multi-cultural environment with a diverse workforce

• Strong vendor relation skills to identify and leverage both internal and external resources that support business objectives

• Strong desire to own the development and career path direction of team.

• Ability to work effectively and collaboratively with minimal direction

• Strong decision making, critical thinking, organizational and analytical skills

• 5 Days working from office (Monday to Friday).

What Will Put You Ahead

• Knowledge of ITIL best practices and capabilities

• Experience in Network operations, Implementation and proactive management

• Understanding of Agile principles

• Experience working with complex enterprise and global stakeholders

• After-hours (nights and weekends) for major outages handling with global leadership group and incident management capability.

• Flexibility for Global Travel for onsite meetings when appropriate

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate\'s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Who We Are{Insert company language from Company Boilerplate Language Guide}At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Koch Industries