Job Description

Location(s)

• Posting Location: Jaipur, India

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date03-Jun-2024Job ID3145Description and Requirements \xe2\x80\x93 Quality Assurance - Sales Comp AdminPosition Title: Team Leader / Assistant ManagerFunction, Responsibility Level:Quality TL /Assistant ManagerReports to (Responsibility Level): Unit Manager / ManagerSupervises: NALocation: JaipurGlobal Grade:10Complexity:T5C5Cost Center:PID/s Load Mapping:Position SummaryBasic Function

• Implement and manage Quality Assurance for Sales Compensation Admin. area for both onshore and offshore processes.
• Identify process improvement initiatives across existing processes.

The key deliverables of the role will include but will not be restricted to the details below:Essential FunctionsQuality Assurance:

• Design quality parameters & transaction monitoring tool
• Perform audits with sampling approach (Statistical & Volume based)

Quality Audits:

• Maker-checker (preventive approach) for GOSC new hires
• Not in Good Order transactions for offshore
• New Hire audits for onshore
• To be trained across onshore work types

Reporting & Governance

• Perform root cause analysis and provide feedback.
• Publish report outs/dashboard.
• Bottom quartile management

Knowledge, Skills and AbilitiesEducation

• Bachelor\xe2\x80\x99s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

• Professional with 5+ years of work experience in quality assurance & Insurance Operations

Knowledge and skills (general and technical)

• Experience in Insurance Operations
• Knowledge of statistical tools such as 7 QC, MS Visio, Sampling techniques (Statistical & volume based)
• Advanced Excel and MS power point skills
• Lean Six Sigma Yellow Belt Certification
• Power BI knowledge preferred.
• Proficient Knowledge of Agile methodology
• Ability to empower, motivate and develop others.
• Advanced Analytical, Problem Solving and Critical Thinking
• Advanced written and verbal communication, proficiency in English language
• Strong Drive for Results and accountability
• Strong Planning and organizing skills.

Other Requirements (licenses, certifications, specialized training \xe2\x80\x93 if required)

• Lean Six Sigma Yellow Belt Certification

Working RelationshipsOnshore & Offshore Contacts(And purpose of relationship):

• Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the Manager and monthly evaluation of performance.
• Stateside team for the purpose of reporting performance, clarifying concerns, improvement opportunities and seeking feedback and support.

External Contacts(And purpose of relationship) \xe2\x80\x93 If Applicable

• MetLife Subject Matter Experts/ Mangers/Director/AVP/VP for the purpose of projects and transformation.

Enclosures:MetLife Values:Our purpose and valuesOur purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to help people pursue more from life. Our values are how we achieve that purpose, through an expression of who we are, what we stand for as a company and how we conduct our business:Put Customers First
Caring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.Be The Best
We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.Make Things Easier
Products in our industry aren\'t always easy to understand. That\'s why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.Succeed Together
United by our purpose, we live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.

MetLife