Job Description

Job description:

o Position: Supervisor - Car Rental

o Location: Ahmedabad Gujarat

o Position Type: Full Time

o Joining: Immediate (Within 15 Days)

o Salary: As per Market standard & candidature

o Prior Work Experience: Minimum 3-4 yrs of experience in Corporate Car Rental in India

Job Summary:

We are seeking a motivated and detail-oriented

Car Rental Supervisor

to oversee daily operations within our car rental branch. The Car Rental Supervisor will be responsible for managing a team of rental agents, ensuring exceptional customer service, and maintaining a well-organized fleet. This role requires strong leadership skills, a customer-focused attitude, and a solid understanding of rental operations. The ideal candidate will have experience in managing staff, coordinating vehicle maintenance, and achieving sales and operational targets. This position requires an individual who can maintain high standards while ensuring smooth day-to-day branch operations.

Job Responsibilities:

Take care of overall car rental operations (LTR, Spot rentals, etc).

Vehicle management (purchase/vendor cars, car grooming, maintenance, compliance)

Overseeing billing of clients as well vendors

Address customer queries, grievances, take necessary action in service / billing as necessary

Improve quality of cars (grooming, improve customer experience)

Improve quality of drivers (hiring/contracting, training, grooming, nurturing of driver)

Improve quality of service (improve customer experience, reduce cost)

Driver onboarding (hiring, training), Driver Manpower

Handle customer grievances, operational challenges in calm and professional manners

Surprise checks on various on ground operations

Ensuring proper data management

Understand client needs, work on appropriate solutions

Preparing Car Rental Quotations (LTR/Spot) and send to clients

Preparing presentations as per need suiting to various client requirements

Maintain good relations with client

Handle client queries proficiently, earn client trust

Identify and develop vendors for LTR/Spot Rentals for various locations

Vendor negotiations, Vendor onboarding

Compliance fulfillment through vendors

Cost reductions without compromising on quality

Develop good relations with car dealers, get good deals / support

Verifying billing calculations (client/vendor)

Finalize of MIS reports and verifying the invoice

Avoid delays in billing, payment recovery, etc.

Hiring, training, nurturing of team members as necessary

Strategize hiring / contracting of drivers, their compliance, etc.

SOPs to motivate the employees, drivers in right way

Execute new ideas, run campaigns, some special incentives and awards, etc.

Draft SOPs for various functions mentioned above

Drafting Presentations, Proposals, Quotations, etc.

Identifying right software tools and implementing

Weekly / Monthly meetings with teams, drivers

Identify issues, work on strategic solutions

Weekly / Monthly management reporting

Manage transport matrix and provide reports

Periodic budget planning & provisioning to the finance team

Skills & Qualifications:

Good English Communication Minimum 2-3 years of experience Prior experience of Corporate LTR preferred Proficiency in Microsoft Office (Excel, Word) Strong organizational and multi-tasking skills Pro-active, self-initiative, explorative

About Relomi:

Relomi Corporate Services LLP is a provider of customized solutions to Corporate Companies. Our major clientele has been the Japanese Companies and Expats in India. But we have lot of non-Japanese (Indian as well as other foreign corporates) on-board in recent years. We offer a range of services - Real Estate & related services, Visa & Immigration Services, Car Rental Services, etc.

Job Type: Full-time

Pay: ?15,926.70 - ?30,000.00 per month

Work Location: In person