Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Excellence

Role title


Supervising Associate - Service Excellence

Job Summary


Global Delivery Services (GDS) is a driving force behind EY's globalization - currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services - it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY's most notable transformation projects.

Position Details:


Job Title : Supervising Associate


Department : Service Excellence


Reporting to : Assistant Director

Accountabilities

• Lead and manage Continuous improvement program
• Lead and mentor continuous improvement projects as per Lean Six Sigma methodology
• Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives
• Analyze CSAT surveys and partner with Service Delivery on CSAT plan
• Conduct trainings/ awareness sessions on Quality tools and LSS as and when required
• Partner with Automation team to execute large scale and small scale implementations
• Partner with Service Delivery team in strategic initiatives and in implementing organization wide strategic initiatives

Responsibilities, Qualifications, Certifications - External

• Experienced professional in executing process improvement initiatives (work experience more than 5 years)
• Green Belt/ Black Belt - Certified/ trained
• Excellent communication and stakeholder management skills
• Exposure to data analytics and business intelligence
• Evidence of influencing and change management skills

EY | Building a better working world





EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.





Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.



Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.