Job Description

Job Summary:
The Cloud Subject Matter Expert (SME) will be responsible for providing expertise and guidance on cloud
computing technologies, ensuring the effective implementation and management of cloud
infrastructure, and driving innovation through cloud solutions. Cloud SME will work closely with IT teams,
stakeholders, and external vendors to design, deploy, and maintain scalable, secure, and efficient cloud
environments. Key Responsibilities: • Cloud Architecture & Design:


o Develop and design hybrid cloud reference architecture and define target state AWS and
Azure architecture.
o Design and implement cloud architecture solutions to meet organizational needs, ensuring
scalability, security, and cost-effectiveness.
o Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing
infrastructure.
o Experience with private and public cloud architectures, microservices architecture, and
hybrid cloud integration. Monitoring:
o Lead cloud projects, including planning, execution, and monitoring support with Knowledge
of DevOps and Monitoring tools like Site24x7, DataDog, FreshService, etc.
o Develop and execute strategies based on detailed analysis, using workload automation tools
and monitoring tools.
o Serve as the primary point of contact for all matters related to cloud computing, offering
expert guidance and support to internal teams and clients.
o Collaborate with cross-functional teams to troubleshoot and resolve complex cloud-related
issues.
o Conduct assessments of existing cloud infrastructure, identify areas for improvement, and
implement optimization strategies to enhance performance, reliability, and efficiency.
o Stay abreast of the latest cloud technologies, trends, and best practices, and provide
recommendations for their adoption as appropriate.• Cloud Management & Optimization:


o Monitor and manage cloud infrastructure to ensure optimal performance and availability.
o Implement best practices for cloud management, including cost management, security
policies, and resource optimization.
o Conduct regular assessments and audits of cloud environments.
o Provide guidance and recommendations on optimizing cloud resources for cost efficiency
and performance. Technical Support & Troubleshooting:
o Provide advanced technical support and troubleshooting for cloud-related issues.
o Act as a point of escalation for complex cloud problems.• Security & Compliance:


o Ensure cloud solutions comply with security standards, regulatory requirements, and best
practices.
o Implement and maintain robust security measures to protect cloud data and applications.• Innovation & Continuous Improvement:


o Stay updated with the latest trends and developments in cloud computing.
o Recommend and implement innovative cloud solutions to enhance business operations.
o Drive continuous improvement initiatives to optimize cloud performance and efficiency.• Mentorship:


o Provide mentorship to team and stakeholders on cloud technologies and best practices.
o Develop documentation and relevant materials to support cloud initiatives. Collaboration & Communication:
o Work closely with cross-functional teams to deliver comprehensive cloud solutions.
o Communicate effectively with stakeholders to understand business requirements and
translate them into cloud solutions.
o Confidently articulate all aspects of solutions and persuasively communicate value to clients.
o Manage client interactions, requirement gathering discussions, and influence client
evaluation criteria and decision-making.
o Participate in pre-sales activities, including solution design, proposal development, and
client presentations.
o Willing and adaptable to work in various shifts as required.
o Participate in on-call rotation and provide off-hours support as needed.• Technical Skills:


o In-depth knowledge of cloud architecture, services, and deployment models.
o Experience with cloud platforms like AWS, Azure, Google Cloud Platform (GCP).
o Proficiency with Cloud and DevOps monitoring tools like, New Relic, Site24x7, Datadog, etc
o Proficiency with infrastructure as code (IaC) tools such as Terraform, CloudFormation, or
ARM templates.
o Strong understanding of networking, virtualization, and storage in cloud environments.
o Familiarity with DevOps and Agile methodologies, processes, and tools such as CI/CD
pipelines, Jenkins, Docker, and Kubernetes.
o Coding experience in languages like Java, Python, NodeJS, Bash.
o Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP.
o Hands-on experience in setting up and using DevOps-related tools and processes. Certifications:
o Relevant cloud certifications such as AWS Certified Solutions Architect - Professional,
Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified, or similar.
o Experience with DevOps Tools & Technologies (Git, Docker, Kubernetes, CI/CD Tools,
Terraform)
o Experience with ITSM and Monitoring Tools (FreshService, ServiceNow, Site24x7, Datadog)
o Experience with scripting languages (e.g., Python, Bash) is a plus.
o Terraform Certified (Good to have).• Soft Skills:


o Excellent problem-solving and analytical skills.
o Strong communication, presentation, and writing skills.
o Ability to work independently and as part of a team.
o Strong project management and organizational skills.
o Ability to work with geographically dispersed teams and possess cross-cultural competence.
o Proactiveness and a passion for learning new technologies.
o A strong stage presence and ability to manage client interactions and discussions.
o A strong motivator with prominent levels of energy.• Work Environment:


o The role typically involves working various shifts to support customers in a 24/7 roster-based
model within an office environment